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FAQ

Top Questions

What to do if it’s impossible to create a child profile during Kurio SETUP?
What should I do if I forgot my Google password?
How do I update my Kurio Tablet?
How do I setup wifi?
Are Kurio devices Mac compatible?
I deleted one of the preloaded apps by mistake. How do I reinstall it?
I am having an issue with one of the apps I downloaded or have preloaded on Kurio. How do I get help?
What can I do if there is not enough memory on the system to install updates or install more apps?
How do I take a screenshot?
To take a screenshot, press the volume minus button and the power button at the same time.
What to do if it’s impossible to create a child profile during Kurio SETUP?

It is possible to create a child profile after setup.  To do so, go to the desktop.  Then press on the Kurio Genius app and follow the intructions.  This will give you access to parental controls and you can set up a child profile there.

What should I do if I forgot my Google password?

If you have lost or forgotten your password, you must go here:

https://accounts.google.com/signin/recovery

If you don’t get a password reset email, please:
– Check your Spam or Bulk Mail folders
– Add noreply@google.com to your address book
– Check all email addresses you may have used to sign up or sign in to your account
– To request another recovery email, follow the steps under account recovery

If after all these steps, you still can not recover your Google password, contact kurio support.

How do I update my Kurio Tablet?

“You may receive updates from Kurio system automatically or you can check for new updates manually. To do so, click on the KURIO Software Update icon in KURIO Genius dashboard/Customer care.

To accelerate the download process, remain close to your wifi hotspot. These updates are available to download and you will be alerted of a new update with a specific notification in the parental profile. Just tap the notification appearing in the Android drop-down menu and press OK. Your device will reboot automatically and start installing the update after a few seconds.
Before you proceed, please read the important information below:
– During the process, please keep your device plugged in to a power source at all times.
– During the process, do not force switching off using the Power button.
– During the process, do not perform any other activity on the device.
– Your data and applications will not be affected by the process but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.

How do I setup wifi?

“From parental profile:
– Press the settings icon and tap the wifi title. If wifi is turned off, turn it on. The available hotspots will show. Tap on the wifi network you wish to connect to and enter the password if required. Validate.
– wifi parameters can be accessed by sliding down the Android drop-down menu entirely. The drop-down menu shows a wifi icon. If you press it one time it will switch on/off the wifi. If you press the name of the wifi under the icon, the hotspots screen will appear. Follow the steps above to select the desired wifi network.

From a Child Profile:
– In the Android drop-down menu, press the name of the wifi under the wifi icon. Enter the parental password and select the hotspot as previously described. If the child is aged eight and over, the password is not required. If you press the wifi icon once it will switch on/off the wifi.”

Are Kurio devices Mac compatible?

Yes. Click here to install a free utility that will allow your Mac computer to access your Kurio tablet.

I deleted one of the preloaded apps by mistake. How do I reinstall it?

It is possible to find uninstalled preloaded apps in the updater as “new” apps. DO NOT factory reset the device.

I am having an issue with one of the apps I downloaded or have preloaded on Kurio. How do I get help?

For all third party apps, please contact the app developer. There is usually a help button in the app itself, or you can ask for support through their website.

What can I do if there is not enough memory on the system to install updates or install more apps?

“Starting with Android 6.0 Marshmallow, micro SD card can be used as internal storage to install app and save app data.
To do so, please choose the option “”Use as internal storage”” after inserting the micro SD card in the slot. Then, the system will ask if you want to move data to new storage. Please choose “”Move later””.
WARNING: If you use micro SD card as internal storage, the Android system will format it in a way it won’t be recognized by other devices.
The micro SD card shall not be removed from the device. In case you remove it, the device may not work properly. To fix this, please insert the existing micro SD card.”

How do I take a screenshot?
To take a screenshot, press the volume minus button and the power button at the same time.

Setting Up Your Kurio Tablet

What is included in the box?
How do I setup wifi?
How do I update my Kurio Tablet?
My Kurio tablet is in store mode, how can I switch it back to normal mode?
How do I set up my parental account?
How to add another parental account?
How to install external apps (APK)?
What stores can I use and where can I find them?
How do I import settings from a child profile to another?
Can I set up more than one user account?
What is included in the box?

“In the box you will find:
– The Kurio tablet
– Protective bumper (silicon cover)
– USB power charger
– USB cable
– Quick setup guide”

How do I setup wifi?

“From parental profile:
– Press the settings icon and tap the wifi title. If wifi is turned off, turn it on. The available hotspots will show. Tap on the wifi network you wish to connect to and enter the password if required. Validate.
– wifi parameters can be accessed by sliding down the Android drop-down menu entirely. The drop-down menu shows a wifi icon. If you press it one time it will switch on/off the wifi. If you press the name of the wifi under the icon, the hotspots screen will appear. Follow the steps above to select the desired wifi network.

From a Child Profile:
– In the Android drop-down menu, press the name of the wifi under the wifi icon. Enter the parental password and select the hotspot as previously described. If the child is aged eight and over, the password is not required. If you press the wifi icon once it will switch on/off the wifi.”

How do I update my Kurio Tablet?

“You may receive updates from Kurio system automatically or you can check for new updates manually. To do so, click on the KURIO Software Update icon in KURIO Genius dashboard/Customer care.

To accelerate the download process, remain close to your wifi hotspot. These updates are available to download and you will be alerted of a new update with a specific notification in the parental profile. Just tap the notification appearing in the Android drop-down menu and press OK. Your device will reboot automatically and start installing the update after a few seconds.
Before you proceed, please read the important information below:
– During the process, please keep your device plugged in to a power source at all times.
– During the process, do not force switching off using the Power button.
– During the process, do not perform any other activity on the device.
– Your data and applications will not be affected by the process but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.

My Kurio tablet is in store mode, how can I switch it back to normal mode?

If your tablet displays the store demo video and requires a password you haven’t set after you bought it, you have been given a tablet in store mode and you will have to contact technical support. After a reset, the preloaded contents will need to be loaded again. Please refer to the “How to reset my device?” question.

How do I set up my parental account?

The parental account is set up during the initial launch of the tablet. After that, you can still change or update some information from your parental profile. To do so, enter Kurio Genius, press the top left menu button and select “parental account”: you will be able to change your contact email, your name and your password.

How to add another parental account?

To have more than one parental profile, go to Android settings / users and press “Add user or profile”. Select “user” and press “OK”. From there, you can set up your profile. However, that profile will not have access to Kurio Genius.

How to install external apps (APK)?

“To install external apps, you must download them first. There are two ways to install external apps:
1) Through your computer: You must download an APK file (installation file on Android System) and move the APK to your tablet (external or internal memory) in the “download” folder. Once the APK file is on the tablet, use the “file manager” app to browse the content of the tablet and go to “download” to find the downloaded APK. Press it to launch the installation. You may have a warning message saying that you first have to “authorise unknown sources”: follow the instructions to activate this option in the settings and go back to “file manager”. This will also be asked when downloading the first app installed from an alternative store. If you feel confident in the app, activate this option to allow the app to be installed.
2) Through the tablet directly: Install the app by selecting the file in the browser or the store where you found the app.
Categorisation pop-up: At the end of the installation, a categorisation pop-up will appear. Select the children’s profile for which you want to allow the applicatio and the category in which you want it to appear. Press OK to confirm. The new app will be directly available on the selected profile’s interface, in the chosen category.”

What stores can I use and where can I find them?

There are two stores available and already installed on your device: the KIDOZ Store and the Google Play Store. You can access them either on your profile or the child’s profile. The KIDOZ Store is always available in your child profiles at the bottom left of the screen, represented by a round icon. It is also in the “All apps” tab. The Google Play Store is not authorised by default on your children’s profiles, but will always appear on the interface. If you want to allow the Play Store, enter Kurio Genius and switch the “Google account” on in the profile settings. The Play Store is then accessible on your selected child profile from “other” and “all apps”.

How do I import settings from a child profile to another?

Once the first child’s profile has been correctly set up, you can easily import the same parameters to another profile. To do so, create or select a child profile in Kurio Genius from the parental profile. From there, you can import three different types of settings: – App management: Enter this section by pressing the title, press the “Import list” button at the bottom right of the screen and select the profile you want to import the list from. – Time control: Enter this section by pressing the title, press the “Import list” button at the bottom right of the screen and select the profile you want to import the list from. – Web access: Enter this section by pressing the title, select the “Web List” tab, activate it by switching the button on at the bottom right of the screen, press the “import settings” button and select the profile you want to import the list from.

Can I set up more than one user account?

Yes, you can set up to eight profiles with the Kurio Tablet (parent profile included).

App-related questions

I deleted one of the preloaded apps by mistake. How do I reinstall it?
I am having an issue with one of the apps I downloaded or have preloaded on my Kurio tablet. How do I get help?
I can’t find an app on Google Play Store
I deleted one of the preloaded apps by mistake. How do I reinstall it?

It is possible to find uninstalled preloaded apps in the updater as “new” apps. In any case, DO NOT factory reset the device.

I am having an issue with one of the apps I downloaded or have preloaded on my Kurio tablet. How do I get help?

For all third party apps, please contact the app developer. There is usually a help button in the app itself, or you can ask for support through their website.

I can’t find an app on Google Play Store

Make sure you’ve done your research without misspellings or typos. It may help to change your search terms or make them more general, since publishers may occasionally change the name of an app or game. Compatibility If an app or a game doesn’t appear in your search results, it’s possible the app isn’t available in your country or compatible with the Kurio tablet. Developers can limit their apps or games to selected countries and devices.

Parental area and parental controls

How to share media content between profiles?
How do I create a child profile?
How do I set up the time management?
How do I manage authorized apps?
How do I configure the internet access for my children?
How do I change the parental password?
What can I do if I have forgotten my password to access the parental area?
How do I delete a profile?
How do I switch between profiles?
How do I change the theme on the child’s interface?
How to share media content between profiles?

Due to Android privacy system, the internal memory of your Kurio tablet is split for each profile: as a consequence, the files created or copied on the internal memory by USB are not visible from one profile to another one (for example: a picture taken from profile A cannot be accessible from profile B). So, to share files between profiles, we strongly recommend using the external SD card: this storage memory is completely visible from every profile on the tablet. For example, if you want both profiles A & B to be able to see a movie, store it on the external SD card. However for generic apps, this card is read only, use the tablet file manager or connect to a PC to manage the content of the SD card.

How do I create a child profile?

To add a child profile, enter the parental profile, press the Kurio Genius app and use the menu button at the top left of the screen to select “create new profile”. If you have already reached the maximum number of profiles, you can still delete a profile and replace it by creating a new one.

How do I set up the time management?

To set up the time controls and restrict the use of the tablet, enter Kurio Genius and select the child profile to configure by pressing the top left menu button. Switch “time control” on and press the title to access it. From there, you can set the authorised time slots during which your child can use their apps and a limit of play time per day or for every day of the week in the “all” tab. For more information about these settings, please check the help screens of that section on your Kurio tablet. The main screen of Kurio Genius shows the main information concerning your time control settings for this child.

How do I manage authorized apps?

“To manage authorized apps, enter Kurio Genius and select the profile to configure. The main screen of Kurio Genius shows the main information concerning your app management settings for this child. Press the “app management” title to access it. From there, you can allow, block or categorise apps for your child’s profile:
– To allow or block apps from the list: Tick the apps you want to allow or block for this profile and press “authorise” or “block”. All allowed apps will appear on the child profile’s interface. All blocked apps (with a padlock) will not appear on this profile’s interface. It is also possible to import the list of another profile by pressing the “Import list” button.
– To categorise apps: Tick the apps you want to move to a category and tap the desired category’s icon at the bottom left of the screen. Uncategorised applications will appear in “all apps” on your child profile’s interface.

WARNING: Categories are the same for all children profiles. If you move an app from one category to another, this application will appear in that new category for all your children profiles. However, it does not affect the authorisation of apps for other profiles. Changes you make for one profile will not be applied to others, unless you import his list.”

How do I configure the internet access for my children?

“The web access must be configured for each profile separately. Through Kurio Genius, choose the profile to configure. The main screen of Kurio Genius shows the main information concerning your web access settings for this child. Press the “web access” title to set it up. From there, you can configure two different ways to limit the web access:
– Web filtering: This option allows you to filter websites by categories. Default settings are based on the age of your child. Our advanced filtering system allows users to browse the web safely by blocking websites that may contain inappropriate content according to the age of the child. You can also customise the web filtering by switching the “custom parameters” on at the bottom of the screen and activating or disabling the filter’s shield for each category. You can still use the preset parameters anytime by pressing “Set to current age”.
– Web list: This section allows you to block, authorise or filter specific websites. You can add websites or import the settings from a list you have already configured for another profile. If you need any further explanation, remember to check the corresponding help screens directly on your Kurio tablet.
WARNING: These filters will only be functional on the “Browser” app.”

How do I change the parental password?

Launch Kurio Genius, press the top left menu button and select “Parental account” to change your password (the current password is required to change it). You can choose between a PIN password, a text password or a pattern to protect your account. In order to protect your parental account, it is strongly recommended to change your password regularly.

What can I do if I have forgotten my password to access the parental area?

“After five incorrect passwords, the tablet will be blocked for 30 seconds. You have the possibility to reset your password if you have wifi activated on your tablet and if you have set an email address in Kurio Genius. To do so, access this link from a browser and enter the serial number of your tablet (the S/N is on the back of your tablet). An email will be sent to the email address you have on your tablet. From the received email, press “reset parental password”. The password will be reset after you reboot the tablet.

Do not forget to set a new password in order to prevent children from accessing your profile and to access all parental control functionalities. See the question above to set a new password.”

How do I delete a profile?

From the parental profile, enter Kurio Genius, select the child profile to delete using the menu button on the top left corner and from the same menu, select the option to delete the profile. Confirm on the pop-up window.

How do I switch between profiles?

“From the parental profile, press the “switch user” icon and choose the profile to switch to. The log-in screen of the selected child profile will appear.

From a child profile, you can use the same “switch user” icon appearing by default in the “other” category; or tap on the gear icon at the bottom right corner of the screen and then press the “switch user” icon and choose the profile you want to switch to. You can also come back to the lock screen by briefly pressing the power button twice.”

How do I change the theme on the child’s interface?

From the child’s interface, press the gear icon at the bottom right corner of the screen and select “change my theme”. Select the desired theme to apply it on the interface. You can also decide to change the theme while keeping the background by ticking the option at the bottom of the themes screen.

KIDOZ Store

How do I create an account on the KIDOZ Store?
How do I install an app of the KIDOZ Store from the parental profile?
How can my child install apps by themselves on their profile?
How do I uninstall apps?
I downloaded an app from the KIDOZ Store/another Android app store, but I can’t find it in my child’s profile.
How do I create an account on the KIDOZ Store?

To create an account, you can sign up directly in the KIDOZ Store app from the button at the top right corner of the app. You can also create an account or log in when you press “download” or “buy” after selecting any app.

How do I install an app of the KIDOZ Store from the parental profile?

To install apps, you must log in to your KIDOZ Store account or create it if you don’t have one. To create an account, see the question above. Once logged in, simply press the “download” button in the selected app’s page. The app will download and install on your profile. If you want it to appear on your child’s profile, you have to authorise it from Kurio Genius’ app management. You can also categorise it for easier access.

How can my child install apps by themselves on their profile?

Your child can install apps directly from his profile the same way as on your profile, as long as you have set an account (see questions above) on the KIDOZ Store from their profile. If you want all the apps that your child will install to be authorised and displayed automatically, the option “authorise app auto” in Kurio Genius must be ON.

How do I uninstall apps?

You can uninstall any installed app from the updater on the profile you want to uninstall it from.

I downloaded an app from the KIDOZ Store/another Android app store, but I can’t find it in my child’s profile.

“If you don’t see a downloaded app in your child’s profile, you need to authorise that app from Kurio Genius. Tap on the “app management” title and find the newly downloaded app in the list of apps and add it to your child’s profile by check marking it and pressing “authorise”.

Alternatively, you can switch the “authorise app auto” option from the main screen of Kurio Genius, under the “app management” title. Activating this setting will place any future downloaded app automatically into your child’s profile. Before activating this setting, just make sure that any apps you plan to download in the future are appropriate for your child. By default, these new apps will be displayed in the “all apps” tab of the child’s profile in alphabetical order. You can choose to move them to another place or category from the app management or simply by pressing and dragging the icons from the “all apps” tab on the child’s profile to the “favorites” category icon.”

Product Spec Questions

How does the content filtering work so my child can safely browse the internet?
What can I do if there is not enough memory on the system to install updates or install more apps?
What kind of processor is in Kurio tablet?
Is there an HDMI connection?
How to connect my tablet to a smart TV?
What is the tablet storage capacity?
Can I increase the storage capacity?
Is it possible to extend the internal memory?
What type of email accounts are supported by the email client?
Does the clock setting automatically adjust itself when Daylight Savings Time changes on the Kurio tablet?
How does the content filtering work so my child can safely browse the internet?

Your Kurio tablet comes with a fully customisable web content filtering system called “Kurio Genius”, which provides the most secure solutions for each member of your family to browse the internet safely. Provided by CronLab, over 450 million websites in 170 languages are indexed and categorised daily as appropriate or inappropriate content for your child, and more are added everyday through auto-updates to keep your protection detailed and up to date. When a site is determined to be inappropriate, it is automatically blocked. You can let the predefined categories filter automatically according to the age entered for your child’s profile, or you can specifically determine which categories to allow or to block by activating “custom parameters”. You can also create a list that will scan simultaneously with the content filtering software to improve your child’s internet experience! Please note that our filtering software is amongst the strongest systems available, but, as with any system, it cannot filter 100% of websites so adult supervision is still recommended.

What can I do if there is not enough memory on the system to install updates or install more apps?

“Starting with Android 6.0 Marshmallow, micro SD card ca be used as internal storage to install app and save app data.
To do so, please choose the option “”Use as internal storage”” after inserting the micro SD card in the slot. Then, the system will ask if you want to move data to new storage. Please choose “”Move later””.
WARNING: If you use micro SD card as internal storage, the Android system will format it in a way it won’t be recognized by other devices.
The micro SD card shall not be removed from the device. In case you remove it, the device may not work properly. To fix this, please insert the existing micro SD card.”

What kind of processor is in Kurio tablet?

Mediatek MTK8127 Quad-Core

Is there an HDMI connection?

No, there is no HDMI port on the Kurio Tablet. However, you can connect your tablet to a Smart TV using the Wifi connection. See “How to connect my tablet to a smart TV?”

How to connect my tablet to a smart TV?

“To use this feature, you have to connect your tablet and your Smart TV to the same Wifi network.
1. Make sure the “”chromecast”” feature is activated on your Smart TV
2. Slide down from the top edge to make the notification bar appear
3. Press on “”Cast”” to find your Smart TV on the list”

What is the tablet storage capacity?

There are 16 GB of storage on the Kurio Next. However part of this storage is currently used by the Android operating system to run all the processes of the device correctly and by the preloaded content. If your tablet is full, there are several ways to make space. See “What can I do if there is not enough memory on the system to install more apps or updates?” in the top questions.

Can I increase the storage capacity?

Yes, you can increase the storage capacity with a Micro SD card.

Is it possible to extend the internal memory?

Yes you can extend the internal memory with a Micro SD card. Please choose the option “use as internal memory” when inserting the card inside the device.

What type of email accounts are supported by the email client?

Kurio is compatible with the most popular online email clients (for example Hotmail, Gmail, Yahoo, AOL…). You can set any email account you wish to, as long as you have the relevant POP/IMAP data. Please contact your Internet/email provider for this information.

Does the clock setting automatically adjust itself when Daylight Savings Time changes on the Kurio tablet?

Yes! If you set Kurio to your local time zone, Kurio will recognise the need to change from Daylight Savings Time to Standard Time and vice versa.

Device Reset

How to reset my device?
How do I contact technical support?
How to reset my device?

“WARNING:Performing a factory reset will erase all the content of the internal memory of your tablet, including all apps, games and files you have saved in this internal memory. To keep your files, please move them to the external SD card first.
This procedure should not be done unless you were instructed to do so by technical support or if you want to really restore the unit to its initial state.

After the reset, you will have to download all the preloaded apps and games from the updater app.To proceed with the reset, follow these steps:
1) Go to the “settings” app, press “backup & reset” and select the option “factory data reset”. The system will ask you to confirm several times and to enter your password.
2) The tablet will automatically reboot (reboot can take some time after a reset) and start the setup: follow all the steps of the setup as when you initially set it up.

IMPORTANT: After resetting and reconfiguring your device, please make sure that the date and time are correct. Some Kurio features, such as the content filtering software, may not work properly if the system shows the wrong date & time.”

How do I contact technical support?

“Please contact our tech support online: go to the “support” section on kurioworld.com, select your tablet, choose “contact” and then follow the instructions.
You also can go to the “Customer Care” section in the Kurio Genius app from the parental profile. To do so, open the menu by pressing the top left menu button besides your child profile’s avatar and select “Parental account”. Then, press “Contact Us” and follow instructions.”

Using micro SD card

Can we move the apps to the micro SD card?
I use a micro SD card as internal storage, where does the app install on the tablet?
Will all my existing apps be copied to the micro SD card automatically?
How can we move an app to the micro SD card after choosing to use the card as internal storage?
Can we move back an app from the micro SD card to tablet internal memory?
What happens if i remove the micro SD card from the tablet?
I removed my micro SD card and the tablet does not work anymore
I do not want to use the micro SD card as internal storage anymore. What should I do?
I try to download movies from Google Play but it says insufficient space despite the free space in my micro SD card. Why is that?
Can we move the apps to the micro SD card?

Yes, to do so, please choose to use SD card “As internal storage”

I use a micro SD card as internal storage, where does the app install on the tablet?

“The micro SD card will become the new storage location.
Warning: some apps may refuse to install on a micro SD card.”

Will all my existing apps be copied to the micro SD card automatically?

“No, only media files and some app cache data will be copied when you choose to move the data immediately to the micro SD card.
To move the existing apps to micro SD card, please change its settings manually.”

How can we move an app to the micro SD card after choosing to use the card as internal storage?

“To move an existing app to the micro SD card, please go to “”Storage”” then “”change”” and choose micro SD card as new location
Warning: some apps may refuse to install on a micro SD card.”

Can we move back an app from the micro SD card to tablet internal memory?

Yes, please go to “Storage” then “Change” to choose new location

What happens if i remove the micro SD card from the tablet?

The tablet may not work properly so we recommend not to remove the micro SD card from the device.

I removed my micro SD card and the tablet does not work anymore

To fix this, please plug in the micro SD card that were in use

I do not want to use the micro SD card as internal storage anymore. What should I do?

You can revert from using a micro SD card as internal storage. Please go to your tablet settings, then “Storage & USB”, choose the micro SD card, press on the 3 vertical dots on the top right corner and choose “Format as portable”.

I try to download movies from Google Play but it says insufficient space despite the free space in my micro SD card. Why is that?

“Movies downloaded from Google Play can only be stored in the internal memory of the device. Therefore, please convert your micro SD card into internal storage to download and store more movies from Google Play.
Warning: after choosing to use a micro SD card as internal storage, the system will format it in a way it won’t be readable by other devices.”

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