Need help with your Kurio?

Many people can quickly resolve technical issues by checking our FAQ before contacting tech support. Please take a look and see if that speeds things up for you.

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Top Questions

How do I exit child mode?
How do I reset the tablet?
Why can I not access some of the preloaded apps?
How do I create a child profile?
Is there an HDMI connection?
How do I set the parameters for my child account?
What should I do if I forgot my Google Password?
How do I setup Wi-Fi?
How do I exit child mode?

“How do I exit child mode?
• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password
How do I exit child mode?
• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password
How do I exit child mode?
• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password
How do I exit child mode?
• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password
How do I exit child mode?
• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password
How do I exit child mode?
• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password

• You are now in Kurio Genius mode
• Select CUSTOMER CARE and then exit the Child Mode by touching Child Mode Unlock

How do I reset the tablet?

• Enter Kurio Genius by touching the wheel at the right bottom hand corner of the screen, then press the bulb icon , login with your parental password
• Go to “Android Settings”, “System”, “Reset Options”, then tap on “Erase all data” and finally tap on “Reset Tablet”.
“Note that this will erase all data and apps”

Why can I not access some of the preloaded apps?

Some preloaded apps have to be downloaded first. These apps display a blue icon

How do I create a child profile?

The child profile can be created during the first setup or after clicking on the Child’s mode Activation.

Is there an HDMI connection?

No, there is no HDMI port on the Kurio Tablet. However, you can connect your tablet to a Smart TV using the Wi-Fi connection, or if you use a Google Chromecast you can connect it by using the Google Home app.

How do I set the parameters for my child account?

• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then the bulb icon , login with your parental password
• You are now in Kurio Genius, where you can setup the child account with app management, time control, web filtering…

What should I do if I forgot my Google Password?

If you have lost or forgotten your password, you must visit the google website:
If you don’t get a password reset email, please:
– Check your Spam or Bulk Mail folders
– Add noreply@google.com to your address book
– Check all email addresses you may have used to sign up or sign in to your account
– To request another recovery email, follow the steps under account recovery
If after all these steps, you still cannot recover your Google password, contact Google support.

How do I setup Wi-Fi?

If a Wi-Fi connection was not established during tablet set-up, please follow the below steps:
• Enter Wi-Fi parameters by sliding down the Android drop-down menu from the top of the tablet screen
• The drop-down menu displays a Wi-Fi icon. If you press it once, this will switch on/off the Wi-Fi tablet receiver
• If you press the name of the Wi-Fi under the icon, the hotspots screen will appear. Select your desired Wi-Fi network from the list to complete set-up.
You can also access setup Wi-Fi from the Kurio Genius dashboard by choosing the android settings option , and selecting the desired Wi-Fi network.

Setting up your Kurio tablet

What’s included in the box?
How do I update my tablet:
How do I setup Wi-Fi?
Is the tablet compatible with a Mac ?
My tablet is in Demo mode, how can I switch it back to normal mode?
How can I add another Parental account or another Child account?
Which store can I use to download new content?
What’s included in the box?

1 tablet
1 Silicon Bumper/Protective cover
1 USB adapter
1 USB cable
A quick setup guide

How do I update my tablet:

• You may receive updates from Kurio automatically or you can check manually for new updates.
• Enter the Kurio Genius screen by touching the wheel icon at the bottom right hand corner of the screen, then the bulb icon , login with your parental password
• In Kurio Genius, select Customer Care and tap on Software Update.
To accelerate the download process, keep the tablet close to the Wi-Fi hotspot.
Before you proceed, please read the important information below:
• During the process, please keep your device plugged in to a power source at all times.
• During the process, do not switch off the device using the Power button.
• During the process, do not perform any other activity on the device.
• Your data and applications will not be affected by the process, but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.

How do I setup Wi-Fi?

If a Wi-Fi connection was not established during tablet set-up, please follow the below steps:
• Enter Wi-Fi parameters by sliding down the Android drop-down menu from the top of the tablet screen
• The drop-down menu displays a Wi-Fi icon. If you press it once, this will switch on/off the Wi-Fi tablet receiver
• If you press the name of the Wi-Fi under the icon, the hotspots screen will appear. Select your desired Wi-Fi network from the list to complete set-up.
You can also access setup Wi-Fi from the Kurio Genius dashboard by choosing the android settings option , and selecting the desired Wi-Fi network.

Is the tablet compatible with a Mac ?

Yes, please download the Android file transfer software (link : https://www.android.com/filetransfer/ ). Once installed the mac will recognise the tablet.

My tablet is in Demo mode, how can I switch it back to normal mode?

If your tablet displays the instore demo video and requires a password, you have been given a tablet that is in store-mode and requires technical support, please visit www.kurioworld.com, Select Support, tablet model and then select contact the technical support.

How can I add another Parental account or another Child account?

Android Go (8.1) only allows the creation of one profile per device.

Which store can I use to download new content?

There are two available stores which are pre-installed on the tablet:
–          Google Play store-          Google Play store
–          Kidoz store-          Kidoz store
The Google Play Store is not authorized by default on the child profile. If you want to authorize access to the Google Play Store, enter Kurio Genius by touching the little wheel on the bottom right hand corner of the screen, and select the bulb icon.Go to app management and tick the Google play store icon.
The Google Play Store is then accessible on the child profile from the “All apps” tab.
The Kidoz Store is available by default in the Child profile (bottom left hand corner or in the “All apps” tab).

App-related Questions

I’m having an issue with one of the pre-loaded/downloaded apps. How do I get help?
How can I add more apps to the child profile?
What can I do if there is not enough memory on the system to install updates or more apps?
How do I remove apps ?
I’m having an issue with one of the pre-loaded/downloaded apps. How do I get help?

For all third party apps, please contact the app developer via the app store or via the app. There is usually a help button in the app itself, or you can ask for support through their website.

How can I add more apps to the child profile?

You can add more apps with the Google play store and Kidoz Store.
The Google Play Store is not authorised by default on the child profile. If you want to allow the Google play Store, enter Kurio Genius by touching the little wheel on the bottom right hand corner of the screen, then select the bulb icon . Go to app management and tick the Google play store.
The Google Play Store will then be accessible on the child profile from the “All apps” tab.
The Kidoz Store is available by default in the Child profile (bottom left hand corner of the screen or in the “All apps” tab).

What can I do if there is not enough memory on the system to install updates or more apps?

The tablet is running android Go (8.1) meaning that a micro SD card can be used as internal storage to install apps and save app data.
·         Insert Micro SD card·         Insert Micro SD card
·         Select: “Use as internal storage”
·         The system will then ask if you want to move data to new storage. Please choose ”Move Now”.
WARNING: While it’s formatting, do not remove the SD card. If you choose to use micro SD card as the internal storage, the Android system will format it in a way that it won’t be recognised by other devices.
The micro SD card should not be removed from the device. In case you remove it, the device and apps may not function correctly. To fix this, please re-insert the existing micro SD card.
ADVICE:
• The micro SD card should be no bigger than 32Gb in capacity
• If you have a message such as “Your SD Card is slow…”, try to avoid using the SD Card as it will impact the performance of the tablet. Advice : When you buy a SD Card, check the read/write speed.
• Some apps will not move to the SD card (this is the developers’ choice, not Kurio’s), in order to try to move it anyway to the SD Card, you have to go in Android Settings, then “Apps & notifications”, select the app that you want to move, then go in “Storage”, and finally tap on “Change”.

How do I remove apps ?

1st Option:
– To remove apps you don’t use any more, enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon ,
– Go To App management
– Drag and drop the app in to the bin (the bin is at the top)
2nd Option:
• To remove apps you don’t want any more, Enter the Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then the bulb icon to select Kurio Genius
• Go to android settings, tap the “Apps and notifications” option, then “see all apps”
• Select the app you want to remove on the list and tap uninstall.
Note that if you remove one of our pre-loaded apps, it will be still available to download, on the “Kurio” tab (home).

Kurio Genius

How do I setup the time management?
How do I manage the authorised apps?
How do I configure my child’s internet access?
What can I do if I have forgotten my password to access the parental area?
How do I change the parental password?
How can I add or change the child information?
Why am I asked to enter two passwords during the tablets setup?
How do I setup the time management?

• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon
• In Kurio Genius switch the time management on and choose the time slot allowed.
• If you choose to setup the time management to daily, you will have to tap the on/off button at the bottom right hand corner of the screen or you will lose your setup.

How do I manage the authorised apps?

• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon
• On the Kurio Genius menu go to app management to allow or block apps from the list: Tick the apps you want to allow or block for this profile.
“• All allowed apps will appear on the child profile’s interface. All blocked apps
(with a red cross ) will not appear on the profile interface. • All allowed apps will appear on the child profile’s interface. All blocked apps
(with a red cross ) will not appear on the profile interface. • All allowed apps will appear on the child profile’s interface. All blocked apps
(with a red cross ) will not appear on the profile interface.”

How do I configure my child’s internet access?

• Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon . The main screen of Kurio Genius displays web setting information for the child . Press the “web access” title to configure. This will give you two options for web access:
• Web filtering: This allows you to filter websites by categories. Default settings are based on the age of your child. Our advanced filtering system allows users to browse the web safely by blocking websites that may contain inappropriate content according to the age of the child. You can also customise web filtering by switching to “custom parameters” at the bottom of the screen and activating or disabling the filter’s shield for each category. You can still use the preset parameters anytime by pressing “Set to current age”.
• Web list: This section allows you to block or authorise specific websites. You have to write in this way (example with http://www.google.com) : google.com
WARNING: These filters will only be functional on the “Browser” app.

What can I do if I have forgotten my password to access the parental area?

• Touch the wheel at the bottom right hand corner of the screen, then press the bulb icon. You are then requested to login. Tap instead on “I forgot my password”, and follow the instructions.

How do I change the parental password?

• Enter Kurio Genius by touching the wheel at the right bottom hand corner of the screen, then the bulb icon , once in the Kurio Genius choose the “change password” option.

How can I add or change the child information?

• Enter Kurio Genius by touching the wheel icon at the bottom right hand corner of the screen
• Select the bulb icon and login with your parental password

Why am I asked to enter two passwords during the tablets setup?

• During the initial tablet setup you have to enter your Google Account Password, and then a Parental Password.
• The Google password is used to setup access to the Google Play store and to secure access to the tablet (so is fully controlled by Google).
• The second password/pincode/pattern is used to secure access to the KURIO Genius parental control dashboard, which allows you to manage settings and tablet access for your child.

Kurio Launcher

How can I change the avatar and wallpaper?
How can I add an app to Favourites?
How can I change the avatar and wallpaper?

• Touch the wheel at the bottom right hand corner of the tablet
• Select the avatar icon to change the avatar, or the wallpaper icon to change the wallpaper.

How can I add an app to Favourites?

• Drag and drop the app on top of the star “Add to favourites” (on top)

How to Use Kurio Connect

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