{"id":8059,"date":"2021-10-25T09:50:54","date_gmt":"2021-10-25T09:50:54","guid":{"rendered":"https:\/\/kurioworld.com\/uk\/?page_id=8059"},"modified":"2023-01-10T12:32:43","modified_gmt":"2023-01-10T12:32:43","slug":"kurio-smart-pro","status":"publish","type":"page","link":"https:\/\/kurioworld.com\/uk\/support\/kurio-smart-pro\/","title":{"rendered":"Kurio SMART PRO"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium full_height valign_center\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>Need help with your Kurio?<\/h2>\n<p>Many people can quickly resolve technical issues by <a href=\"#faq\">checking our FAQ<\/a> before contacting tech support. Please take a look and see if that speeds things up for you.<br \/>\nIf you are unable to find an answer to your question, click \u201c<a href=\"#contact\">Technical Support<\/a>\u201d to email our tech support team.<br \/>\nOr alternatively click on the icon at the bottom right of the screen for live chat with Kurio Team<\/p>\n<\/div><\/div><div class=\"w-separator size_large with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#documents\" class=\"w-iconbox-link\" aria-label=\"Documents &amp; Manuals\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-file\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#documents\" class=\"w-iconbox-link\" aria-label=\"Documents &amp; Manuals\">Documents &amp; Manuals<\/a><\/h5><div class=\"w-iconbox-text\"><p>User Guide, Warranty Policy&#8230;<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#contact\" class=\"w-iconbox-link\" aria-label=\"Contact\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-envelope\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#contact\" class=\"w-iconbox-link\" aria-label=\"Contact\">Contact<\/a><\/h5><div class=\"w-iconbox-text\"><p>Technical Support, Sales Info, Media &amp; Marketing Inquiries<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#faq\" class=\"w-iconbox-link\" aria-label=\"FAQ\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-question\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#faq\" class=\"w-iconbox-link\" aria-label=\"FAQ\">FAQ<\/a><\/h5><div class=\"w-iconbox-text\"><p>Frequently Asked Questions, Troubleshooting, and More!<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#video\" class=\"w-iconbox-link\" aria-label=\"Connect App\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-play\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#video\" class=\"w-iconbox-link\" aria-label=\"Connect App\">Connect App<\/a><\/h5><div class=\"w-iconbox-text\"><p>How to video<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium full_height valign_center\" id=\"documents\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Documents &amp; Manuals<\/h1>\n<\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-actionbox color_secondary controls_right\"><div class=\"w-actionbox-text\"><h4 class=\"w-actionbox-title\">User Manual<\/h4><\/div><div class=\"w-actionbox-controls\"><a class=\"w-btn us-btn-style_3 icon_atleft\" target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/kurioworld.com\/uk\/wp-content\/uploads\/sites\/15\/2023\/01\/C21250GB_KDGB_AW_UM_01_005_210609.pdf\"><i class=\"fas fa-download\"><\/i><span class=\"w-btn-label\">Download<\/span><\/a><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-actionbox color_light controls_right\"><div class=\"w-actionbox-text\"><h4 class=\"w-actionbox-title\">Warranty Policy<\/h4><\/div><div class=\"w-actionbox-controls\"><a class=\"w-btn us-btn-style_4 icon_atleft\" target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/kurioworld.com\/uk\/wp-content\/uploads\/sites\/15\/2023\/01\/warranty_policy.pdf\"><i class=\"fas fa-download\"><\/i><span class=\"w-btn-label\">Download<\/span><\/a><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\" id=\"faq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Frequently Asked Questions<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h3>Top Questions<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"j0c7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j0c7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I exit child mode?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j0c7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;How do I exit child mode?<br \/>\n\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password<br \/>\nHow do I exit child mode?<br \/>\n\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password<br \/>\nHow do I exit child mode?<br \/>\n\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password<br \/>\nHow do I exit child mode?<br \/>\n\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password<br \/>\nHow do I exit child mode?<br \/>\n\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password<br \/>\nHow do I exit child mode?<br \/>\n\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then press the bulb icon , login with your parental password<br \/>\n&#8221;<br \/>\n\u2022 You are now in Kurio Genius mode<br \/>\n\u2022 Select CUSTOMER CARE and then exit the Child Mode by touching Child Mode Unlock<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"f182\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f182\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I reset the tablet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f182\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Enter Kurio Genius by touching the wheel at the right bottom hand corner of the screen, then press the bulb icon , login with your parental password<br \/>\n\u2022 Go to \u201cAndroid Settings\u201d, \u201cSystem\u201d, \u201cReset Options\u201d, then tap on \u201cErase all data\u201d and finally tap on \u201cReset Tablet\u201d.<br \/>\n\u201cNote that this will erase all data and apps\u201d<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y21a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y21a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Why can I not access some of the preloaded apps?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y21a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Some preloaded apps have to be downloaded first. These apps display a blue icon<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"p2d8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-p2d8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I create a child profile?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-p2d8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The child profile can be created during the first setup or after clicking on the Child\u2019s mode Activation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o36c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o36c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is there an HDMI connection?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o36c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, there is no HDMI port on the Kurio Tablet. However, you can connect your tablet to a Smart TV using the Wi-Fi connection, or if you use a Google Chromecast you can connect it by using the Google Home app.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w3f9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w3f9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I set the parameters for my child account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w3f9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then the bulb icon , login with your parental password<br \/>\n\u2022 You are now in Kurio Genius, where you can setup the child account with app management, time control, web filtering\u2026<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i498\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i498\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What should I do if I forgot my Google Password?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i498\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have lost or forgotten your password, you must visit the google website:<br \/>\nIf you don\u2019t get a password reset email, please:<br \/>\n\u2013 Check your Spam or Bulk Mail folders<br \/>\n\u2013 Add noreply@google.com to your address book<br \/>\n\u2013 Check all email addresses you may have used to sign up or sign in to your account<br \/>\n\u2013 To request another recovery email, follow the steps under account recovery<br \/>\nIf after all these steps, you still cannot recover your Google password, contact Google support.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m536\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m536\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I setup Wi-Fi?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m536\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If a Wi-Fi connection was not established during tablet set-up, please follow the below steps:<br \/>\n\u2022 Enter Wi-Fi parameters by sliding down the Android drop-down menu from the top of the tablet screen<br \/>\n\u2022 The drop-down menu displays a Wi-Fi icon. If you press it once, this will switch on\/off the Wi-Fi tablet receiver<br \/>\n\u2022 If you press the name of the Wi-Fi under the icon, the hotspots screen will appear. Select your desired Wi-Fi network from the list to complete set-up.<br \/>\nYou can also access setup Wi-Fi from the Kurio Genius dashboard by choosing the android settings option , and selecting the desired Wi-Fi network.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h3>Setting up your Kurio tablet<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"tb29\"><button class=\"w-tabs-section-header\" aria-controls=\"content-tb29\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What\u2019s included in the box?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-tb29\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>1 tablet<br \/>\n1 Silicon Bumper\/Protective cover<br \/>\n1 USB adapter<br \/>\n1 USB cable<br \/>\nA quick setup guide<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"jbe7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-jbe7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I update my tablet:<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-jbe7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 You may receive updates from Kurio automatically or you can check manually for new updates.<br \/>\n\u2022 Enter the Kurio Genius screen by touching the wheel icon at the bottom right hand corner of the screen, then the bulb icon , login with your parental password<br \/>\n\u2022 In Kurio Genius, select Customer Care and tap on Software Update.<br \/>\nTo accelerate the download process, keep the tablet close to the Wi-Fi hotspot.<br \/>\nBefore you proceed, please read the important information below:<br \/>\n\u2022 During the process, please keep your device plugged in to a power source at all times.<br \/>\n\u2022 During the process, do not switch off the device using the Power button.<br \/>\n\u2022 During the process, do not perform any other activity on the device.<br \/>\n\u2022 Your data and applications will not be affected by the process, but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"cc88\"><button class=\"w-tabs-section-header\" aria-controls=\"content-cc88\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I setup Wi-Fi?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-cc88\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If a Wi-Fi connection was not established during tablet set-up, please follow the below steps:<br \/>\n\u2022 Enter Wi-Fi parameters by sliding down the Android drop-down menu from the top of the tablet screen<br \/>\n\u2022 The drop-down menu displays a Wi-Fi icon. If you press it once, this will switch on\/off the Wi-Fi tablet receiver<br \/>\n\u2022 If you press the name of the Wi-Fi under the icon, the hotspots screen will appear. Select your desired Wi-Fi network from the list to complete set-up.<br \/>\nYou can also access setup Wi-Fi from the Kurio Genius dashboard by choosing the android settings option , and selecting the desired Wi-Fi network.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wd15\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wd15\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is the tablet compatible with a Mac ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wd15\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, please download the Android file transfer software (link : https:\/\/www.android.com\/filetransfer\/ ). Once installed the mac will recognise the tablet.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ad9e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ad9e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">My tablet is in Demo mode, how can I switch it back to normal mode?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ad9e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If your tablet displays the instore demo video and requires a password, you have been given a tablet that is in store-mode and requires technical support, please visit www.kurioworld.com, Select Support, tablet model and then select contact the technical support.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ue41\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ue41\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I add another Parental account or another Child account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ue41\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Android Go (8.1) only allows the creation of one profile per device.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wee9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wee9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Which store can I use to download new content?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wee9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>There are two available stores which are pre-installed on the tablet:<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Google Play store-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Google Play store<br \/>\n&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Kidoz store-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Kidoz store<br \/>\nThe Google Play Store is not authorized by default on the child profile. If you want to authorize access to the Google Play Store, enter Kurio Genius by touching the little wheel on the bottom right hand corner of the screen, and select the bulb icon.Go to app management and tick the Google play store icon.<br \/>\nThe Google Play Store is then accessible on the child profile from the \u201cAll apps\u201d tab.<br \/>\nThe Kidoz Store is available by default in the Child profile (bottom left hand corner or in the \u201cAll apps\u201d tab).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h3>App-related Questions<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"o3f9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o3f9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I\u2019m having an issue with one of the pre-loaded\/downloaded apps. How do I get help?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o3f9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For all third party apps, please contact the app developer via the app store or via the app. There is usually a help button in the app itself, or you can ask for support through their website.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g4a0\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g4a0\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I add more apps to the child profile?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g4a0\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can add more apps with the Google play store and Kidoz Store.<br \/>\nThe Google Play Store is not authorised by default on the child profile. If you want to allow the Google play Store, enter Kurio Genius by touching the little wheel on the bottom right hand corner of the screen, then select the bulb icon . Go to app management and tick the Google play store.<br \/>\nThe Google Play Store will then be accessible on the child profile from the \u201cAll apps\u201d tab.<br \/>\nThe Kidoz Store is available by default in the Child profile (bottom left hand corner of the screen or in the \u201cAll apps\u201d tab).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g559\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g559\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What can I do if there is not enough memory on the system to install updates or more apps?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g559\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The tablet is running android Go (8.1) meaning that a micro SD card can be used as internal storage to install apps and save app data.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Insert Micro SD card\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Insert Micro SD card<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Select: \u201cUse as internal storage\u201d<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The system will then ask if you want to move data to new storage. Please choose \u201dMove Now\u201d.<br \/>\nWARNING: While it\u2019s formatting, do not remove the SD card. If you choose to use micro SD card as the internal storage, the Android system will format it in a way that it won\u2019t be recognised by other devices.<br \/>\nThe micro SD card should not be removed from the device. In case you remove it, the device and apps may not function correctly. To fix this, please re-insert the existing micro SD card.<br \/>\nADVICE:<br \/>\n\u2022 The micro SD card should be no bigger than 32Gb in capacity<br \/>\n\u2022 If you have a message such as \u201cYour SD Card is slow&#8230;\u201d, try to avoid using the SD Card as it will impact the performance of the tablet. Advice : When you buy a SD Card, check the read\/write speed.<br \/>\n\u2022 Some apps will not move to the SD card (this is the developers\u2019 choice, not Kurio\u2019s), in order to try to move it anyway to the SD Card, you have to go in Android Settings, then \u201cApps &amp; notifications\u201d, select the app that you want to move, then go in \u201cStorage\u201d, and finally tap on \u201cChange\u201d.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h61b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h61b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I remove apps ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h61b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>1st Option:<br \/>\n&#8211; To remove apps you don\u2019t use any more, enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon ,<br \/>\n&#8211; Go To App management<br \/>\n&#8211; Drag and drop the app in to the bin (the bin is at the top)<br \/>\n2nd Option:<br \/>\n\u2022 To remove apps you don\u2019t want any more, Enter the Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then the bulb icon to select Kurio Genius<br \/>\n\u2022 Go to android settings, tap the \u201cApps and notifications\u201d option, then \u201csee all apps\u201d<br \/>\n\u2022 Select the app you want to remove on the list and tap uninstall.<br \/>\nNote that if you remove one of our pre-loaded apps, it will be still available to download, on the \u201cKurio\u201d tab (home).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h3>Kurio Genius<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"x94c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x94c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I setup the time management?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x94c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon<br \/>\n\u2022 In Kurio Genius switch the time management on and choose the time slot allowed.<br \/>\n\u2022 If you choose to setup the time management to daily, you will have to tap the on\/off button at the bottom right hand corner of the screen or you will lose your setup.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"la08\"><button class=\"w-tabs-section-header\" aria-controls=\"content-la08\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I manage the authorised apps?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-la08\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon<br \/>\n\u2022 On the Kurio Genius menu go to app management to allow or block apps from the list: Tick the apps you want to allow or block for this profile.<br \/>\n&#8220;\u2022 All allowed apps will appear on the child profile\u2019s interface. All blocked apps<br \/>\n(with a red cross ) will not appear on the profile interface. \u2022 All allowed apps will appear on the child profile\u2019s interface. All blocked apps<br \/>\n(with a red cross ) will not appear on the profile interface. \u2022 All allowed apps will appear on the child profile\u2019s interface. All blocked apps<br \/>\n(with a red cross ) will not appear on the profile interface.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pab2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pab2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I configure my child\u2019s internet access?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pab2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Enter Kurio Genius by touching the wheel at the bottom right hand corner of the screen, then select the bulb icon . The main screen of Kurio Genius displays web setting information for the child . Press the \u201cweb access\u201d title to configure. This will give you two options for web access:<br \/>\n\u2022 Web filtering: This allows you to filter websites by categories. Default settings are based on the age of your child. Our advanced filtering system allows users to browse the web safely by blocking websites that may contain inappropriate content according to the age of the child. You can also customise web filtering by switching to \u201ccustom parameters\u201d at the bottom of the screen and activating or disabling the filter\u2019s shield for each category. You can still use the preset parameters anytime by pressing \u201cSet to current age\u201d.<br \/>\n\u2022 Web list: This section allows you to block or authorise specific websites. You have to write in this way (example with http:\/\/www.google.com) : google.com<br \/>\nWARNING: These filters will only be functional on the \u201cBrowser\u201d app.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"jb46\"><button class=\"w-tabs-section-header\" aria-controls=\"content-jb46\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What can I do if I have forgotten my password to access the parental area?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-jb46\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Touch the wheel at the bottom right hand corner of the screen, then press the bulb icon. You are then requested to login. Tap instead on \u201cI forgot my password\u201d, and follow the instructions.<\/p>\n<p>Or alternatively follow these instructions for a direct <a href=\"https:\/\/kurioworld.com\/uk\/support\/kurio-genius\/\">Kurio Genius access<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gbd3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-gbd3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I change the parental password?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gbd3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Enter Kurio Genius by touching the wheel at the right bottom hand corner of the screen, then the bulb icon , once in the Kurio Genius choose the \u201cchange password\u201d option.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"sc5b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-sc5b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I add or change the child information?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-sc5b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Enter Kurio Genius by touching the wheel icon at the bottom right hand corner of the screen<br \/>\n\u2022 Select the bulb icon and login with your parental password<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"dce7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-dce7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Why am I asked to enter two passwords during the tablets setup?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-dce7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 During the initial tablet setup you have to enter your Google Account Password, and then a Parental Password.<br \/>\n\u2022 The Google password is used to setup access to the Google Play store and to secure access to the tablet (so is fully controlled by Google).<br \/>\n\u2022 The second password\/pincode\/pattern is used to secure access to the KURIO Genius parental control dashboard, which allows you to manage settings and tablet access for your child.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h3>Kurio Launcher<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"o130\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o130\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I change the avatar and wallpaper?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o130\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Touch the wheel at the bottom right hand corner of the tablet<br \/>\n\u2022 Select the avatar icon to change the avatar, or the wallpaper icon to change the wallpaper. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m1df\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m1df\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I add an app to Favourites?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m1df\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u2022 Drag and drop the app on top of the star \u201cAdd to favourites\u201d (on top) <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium full_height valign_center\" id=\"contact\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Contact Us<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:60px\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_5 us_custom_49f317a8 icon_atleft\" href=\"https:\/\/kurioworld.com\/uk\/support\/kurio-smart-pro\/technical-support\/\"><i class=\"fas fa-cogs\"><\/i><span class=\"w-btn-label\">Technical Support<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 us_custom_49f317a8 icon_atleft\" href=\"https:\/\/kurioworld.com\/uk\/contacts\/\"><i class=\"fas fa-shopping-bag\"><\/i><span class=\"w-btn-label\">Sales Support<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 us_custom_49f317a8 icon_atleft\" href=\"https:\/\/kurioworld.com\/uk\/contacts\/\"><i class=\"fas fa-briefcase\"><\/i><span class=\"w-btn-label\">Marketing \/ Press<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:60px\"><\/div><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \" data-animation=\"bounceInUp\" data-animation-delay=\"03\" style=\"color:#edf0f2;font-size:120px;display:inline-block;\">\n\t<i class=\"Defaults-envelope-o\"><\/i>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Need help with your Kurio? Many people can quickly resolve technical issues by checking our FAQ before contacting tech support. Please take a look and see if that speeds things up for you. If you are unable to find an answer to your question, click \u201cTechnical Support\u201d to email our tech support team. Or alternatively...","protected":false},"author":2,"featured_media":0,"parent":6332,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8059","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kurio SMART PRO - Kurioworld UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kurioworld.com\/uk\/support\/kurio-smart-pro\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kurio SMART PRO - Kurioworld UK\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kurioworld.com\/uk\/support\/kurio-smart-pro\/\" \/>\n<meta property=\"og:site_name\" content=\"Kurioworld UK\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-10T12:32:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kurioworld.com\/uk\/support\/kurio-smart-pro\/\",\"url\":\"https:\/\/kurioworld.com\/uk\/support\/kurio-smart-pro\/\",\"name\":\"Kurio SMART PRO - 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