{"id":6648,"date":"2017-06-12T08:16:24","date_gmt":"2017-06-12T08:16:24","guid":{"rendered":"http:\/\/kurioworld.com\/uk\/?page_id=6648"},"modified":"2023-01-10T12:32:10","modified_gmt":"2023-01-10T12:32:10","slug":"kurio-tab-3","status":"publish","type":"page","link":"https:\/\/kurioworld.com\/uk\/support\/kurio-tab-3\/","title":{"rendered":"Kurio TAB ADVANCE"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium full_height valign_center\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>Need help with your Kurio?<\/h2>\n<p>Many people can quickly resolve technical issues by <a href=\"#faq\">checking our FAQ<\/a> before contacting tech support. Please take a look and see if that speeds things up for you.<\/p>\n<p>If you are unable to find an answer to your question, click \u201c<a href=\"#faq\">Technical Support<\/a>\u201d to email our tech support team.<\/p>\n<p>Or alternatively click on the icon at the bottom right of the screen for live chat with Kurio Team<\/p>\n<\/div><\/div><div class=\"w-separator size_large with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#documents\" class=\"w-iconbox-link\" aria-label=\"Documents &amp; Manuals\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-file\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#documents\" class=\"w-iconbox-link\" aria-label=\"Documents &amp; Manuals\">Documents &amp; Manuals<\/a><\/h5><div class=\"w-iconbox-text\"><p>User Guide, Warranty Policy&#8230;<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#how-to-videos\" class=\"w-iconbox-link\" aria-label=\"How to&#8230; Videos tutarials\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-play\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#how-to-videos\" class=\"w-iconbox-link\" aria-label=\"How to&#8230; Videos tutarials\">How to&#8230; Videos tutarials<\/a><\/h5><div class=\"w-iconbox-text\"><p>Watch our videos : How to&#8230;<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#faq\" class=\"w-iconbox-link\" aria-label=\"FAQ\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-question\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#faq\" class=\"w-iconbox-link\" aria-label=\"FAQ\">FAQ<\/a><\/h5><div class=\"w-iconbox-text\"><p>Frequently Asked Questions, Troubleshooting, and More!<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_circle color_secondary align_left\"><a href=\"#contact\" class=\"w-iconbox-link\" aria-label=\"Contact\"><div class=\"w-iconbox-icon\" style=\"font-size:28;\"><i class=\"fas fa-envelope\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#contact\" class=\"w-iconbox-link\" aria-label=\"Contact\">Contact<\/a><\/h5><div class=\"w-iconbox-text\"><p>Technical Support, Sales Info, Media &amp; Marketing Inquiries<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium full_height valign_center\" id=\"documents\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Documents &amp; Manuals<\/h1>\n<\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-actionbox color_secondary controls_right\"><div class=\"w-actionbox-text\"><h4 class=\"w-actionbox-title\">User Manual<\/h4><\/div><div class=\"w-actionbox-controls\"><a class=\"w-btn us-btn-style_3 icon_atleft\" target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/kurioworld.com\/uk\/wp-content\/uploads\/sites\/15\/2023\/01\/Kurio_TAB3_UserManual.pdf\"><i class=\"fas fa-download\"><\/i><span class=\"w-btn-label\">Download<\/span><\/a><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-actionbox color_light controls_right\"><div class=\"w-actionbox-text\"><h4 class=\"w-actionbox-title\">Warranty Policy<\/h4><\/div><div class=\"w-actionbox-controls\"><a class=\"w-btn us-btn-style_4 icon_atleft\" target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/kurioworld.com\/uk\/wp-content\/uploads\/sites\/15\/2023\/01\/warranty_policy.pdf\"><i class=\"fas fa-download\"><\/i><span class=\"w-btn-label\">Download<\/span><\/a><\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium full_height valign_top color_footer-top with_img parallax_ver parallaxdir_reversed\" id=\"how-to-videos\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Image\" data-img-width=\"\" data-img-height=\"\" style=\"background-image: url(https:\/\/kurioworld.com\/uk\/wp-content\/uploads\/sites\/15\/2017\/05\/Play-01.svg);background-repeat: no-repeat;background-size: contain;\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(0,0,0,0.20)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_left style_outlined color_primary align_left no_text\"><div class=\"w-iconbox-icon\" style=\"font-size:60;\"><i class=\"material-icons\">ondemand_video<\/i><\/div><div class=\"w-iconbox-meta\"><h3 class=\"w-iconbox-title\">Watch our videos<\/h3><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: center;\">How to&#8230;<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-popup w-btn-wrapper align_none\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" style=\"font-size:26px\" aria-label=\"Setup my Kurio Tablet\" type=\"button\"><span class=\"w-btn-label\">Setup my Kurio Tablet<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-border-radius:5px;--popup-width:1000px;\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">How to: Setup my Kurio Tablet<\/div><div class=\"w-popup-box-content\"><div class=\"w-video us_custom_2f88c385 align_center ratio_16x9\"><div class=\"w-video-h\"><iframe loading=\"lazy\" title=\"HTV 01 - How to setup my Kurio tablet\" src=\"\" data-src=\"https:\/\/player.vimeo.com\/video\/162372540?h=97f1e7f59f&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-popup w-btn-wrapper align_none\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" style=\"font-size:26px\" aria-label=\"Creat your Child&#8217;s Profile\" type=\"button\"><span class=\"w-btn-label\">Creat your Child&#8217;s Profile<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-border-radius:5px;--popup-width:1000px;\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">How to: Create your Child&#8217;s Profile<\/div><div class=\"w-popup-box-content\"><div class=\"w-video us_custom_2f88c385 align_center ratio_16x9\"><div class=\"w-video-h\"><iframe loading=\"lazy\" title=\"HTV 02 - How to create a child&#039;s profile\" src=\"\" data-src=\"https:\/\/player.vimeo.com\/video\/162372542?h=cd761d9a87&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-popup w-btn-wrapper align_none\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" style=\"font-size:26px\" aria-label=\"Access your Child&#8217;s Profile\" type=\"button\"><span class=\"w-btn-label\">Access your Child&#8217;s Profile<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-border-radius:5px;--popup-width:1000px;\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">How to: Access your Child&#8217;s Profile<\/div><div class=\"w-popup-box-content\"><div class=\"w-video us_custom_2f88c385 align_center ratio_16x9\"><div class=\"w-video-h\"><iframe loading=\"lazy\" title=\"HTV 03 - How to access a child&#039;s profile\" src=\"\" data-src=\"https:\/\/player.vimeo.com\/video\/162372543?h=756e2138ab&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-popup w-btn-wrapper align_none\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" style=\"font-size:26px\" aria-label=\"Allow, Block and Manage Apps\" type=\"button\"><span class=\"w-btn-label\">Allow, Block and Manage Apps<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-border-radius:5px;--popup-width:1000px;\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">How to: Allow, Block and Manage Apps<\/div><div class=\"w-popup-box-content\"><div class=\"w-video us_custom_2f88c385 align_center ratio_16x9\"><div class=\"w-video-h\"><iframe loading=\"lazy\" title=\"HTV 04 - How to block, allow or change applications using the App management\" src=\"\" data-src=\"https:\/\/player.vimeo.com\/video\/162372545?h=d9d7af0226&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-popup w-btn-wrapper align_none\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" style=\"font-size:26px\" aria-label=\"Set Up Time Controls\" type=\"button\"><span class=\"w-btn-label\">Set Up Time Controls<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-border-radius:5px;--popup-width:1000px;\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">How to: Set Up Time Controls<\/div><div class=\"w-popup-box-content\"><div class=\"w-video us_custom_2f88c385 align_center ratio_16x9\"><div class=\"w-video-h\"><iframe loading=\"lazy\" title=\"HTV_05-how to control time of use\" src=\"\" data-src=\"https:\/\/player.vimeo.com\/video\/162372544?h=e7c983e795&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-popup w-btn-wrapper align_none\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" style=\"font-size:26px\" aria-label=\"Customize Internet Access\" type=\"button\"><span class=\"w-btn-label\">Customize Internet Access<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-border-radius:5px;--popup-width:1000px;\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">How to: Customize Internet Access<\/div><div class=\"w-popup-box-content\"><div class=\"w-video us_custom_2f88c385 align_center ratio_16x9\"><div class=\"w-video-h\"><iframe loading=\"lazy\" title=\"HTV 06 - How to setup Web access\" src=\"\" data-src=\"https:\/\/player.vimeo.com\/video\/162372547?h=9804a6bc77&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-popup w-btn-wrapper align_none\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" style=\"font-size:26px\" aria-label=\"Factory Reset\" type=\"button\"><span class=\"w-btn-label\">Factory Reset<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-border-radius:5px;--popup-width:1000px;\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">How to: Factory Reset<\/div><div class=\"w-popup-box-content\"><div class=\"w-video us_custom_2f88c385 align_center ratio_16x9\"><div class=\"w-video-h\"><iframe loading=\"lazy\" title=\"HTV 07 - How to do a factory reset\" src=\"\" data-src=\"https:\/\/player.vimeo.com\/video\/162372548?h=418ec4cd7d&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\" id=\"faq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>FAQ<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>Top Questions<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"vbb5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-vbb5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What to do if it&#8217;s impossible to create a child profile during Kurio SETUP?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-vbb5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>It is possible to create a child profile after setup.\u00a0 To do so, go to the desktop.\u00a0 Then press on the Kurio Genius app and follow the intructions.\u00a0 This will give you access to parental controls and you can set up a child profile there.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"jce6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-jce6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What should I do if I forgot my Google password?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-jce6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have lost or forgotten your password, you must go here:<\/p>\n<p><a href=\"https:\/\/accounts.google.com\/signin\/recovery\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/accounts.google.com\/signin\/recovery<\/a><\/p>\n<p>If you don\u2019t get a password reset email, please:<br \/>\n&#8211; Check your Spam or Bulk Mail folders<br \/>\n&#8211; Add noreply@google.com to your address book<br \/>\n&#8211; Check all email addresses you may have used to sign up or sign in to your account<br \/>\n&#8211; To request another recovery email, follow the steps under account recovery<\/p>\n<p>If after all these steps, you still can not recover your Google password, contact kurio support.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ie05\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ie05\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I update my Kurio Tablet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ie05\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;You may receive updates from Kurio system automatically or you can check for new updates manually. To do so, click on the KURIO Software Update icon in KURIO Genius dashboard\/Customer care.<\/p>\n<p>To accelerate the download process, remain close to your wifi hotspot. These updates are available to download and you will be alerted of a new update with a specific notification in the parental profile. Just tap the notification appearing in the Android drop-down menu and press OK. Your device will reboot automatically and start installing the update after a few seconds.<br \/>\nBefore you proceed, please read the important information below:<br \/>\n\u2013 During the process, please keep your device plugged in to a power source at all times.<br \/>\n\u2013 During the process, do not force switching off using the Power button.<br \/>\n\u2013 During the process, do not perform any other activity on the device.<br \/>\n\u2013 Your data and applications will not be affected by the process but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.<br \/>\n&#8220;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"af09\"><button class=\"w-tabs-section-header\" aria-controls=\"content-af09\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I setup wifi?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-af09\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;From parental profile:<br \/>\n\u2013 Press the settings icon and tap the wifi title. If wifi is turned off, turn it on. The available hotspots will show. Tap on the wifi network you wish to connect to and enter the password if required. Validate.<br \/>\n\u2013 wifi parameters can be accessed by sliding down the Android drop-down menu entirely. The drop-down menu shows a wifi icon. If you press it one time it will switch on\/off the wifi. If you press the name of the wifi under the icon, the hotspots screen will appear. Follow the steps above to select the desired wifi network.<\/p>\n<p>From a Child Profile:<br \/>\n\u2013 In the Android drop-down menu, press the name of the wifi under the wifi icon. Enter the parental password and select the hotspot as previously described. If the child is aged eight and over, the password is not required. If you press the wifi icon once it will switch on\/off the wifi.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"efb0\"><button class=\"w-tabs-section-header\" aria-controls=\"content-efb0\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Are Kurio devices Mac compatible?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-efb0\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes.\u00a0<a href=\"https:\/\/www.android.com\/filetransfer\/\" target=\"_blanc\" rel=\"noopener noreferrer\">Click here<\/a>\u00a0to install a free utility that will allow your Mac computer to access your Kurio tablet.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i03c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i03c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I deleted one of the preloaded apps by mistake. How do I reinstall it?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i03c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>It is possible to find uninstalled preloaded apps in the updater as \u201cnew\u201d apps. DO NOT factory reset the device.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k0d7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k0d7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I am having an issue with one of the apps I downloaded or have preloaded on Kurio. How do I get help?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k0d7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For all third party apps, please contact the app developer. There is usually a help button in the app itself, or you can ask for support through their website.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n17e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n17e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What can I do if there is not enough memory on the system to install updates or install more apps?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n17e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;Starting with Android 6.0 Marshmallow, micro SD card can be used as internal storage to install app and save app data.<br \/>\nTo do so, please choose the option &#8220;&#8221;Use as internal storage&#8221;&#8221; after inserting the micro SD card in the slot. Then, the system will ask if you want to move data to new storage. Please choose &#8220;&#8221;Move later&#8221;&#8221;.<br \/>\nWARNING: If you use micro SD card as internal storage, the Android system will format it in a way it won&#8217;t be recognized by other devices.<br \/>\nThe micro SD card shall not be removed from the device. In case you remove it, the device may not work properly. To fix this, please insert the existing micro SD card.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v25f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v25f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I take a screenshot?<br \/>\nTo take a screenshot, press the volume minus button and the power button at the same time.<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v25f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>Setting Up Your Kurio Tablet<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"h9d2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h9d2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is included in the box?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h9d2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;In the box you will find:<br \/>\n&#8211; The Kurio tablet<br \/>\n&#8211; Protective bumper (silicon cover)<br \/>\n&#8211; USB power charger<br \/>\n&#8211; USB cable<br \/>\n&#8211; Quick setup guide&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"badc\"><button class=\"w-tabs-section-header\" aria-controls=\"content-badc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I setup wifi?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-badc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;From parental profile:<br \/>\n\u2013 Press the settings icon and tap the wifi title. If wifi is turned off, turn it on. The available hotspots will show. Tap on the wifi network you wish to connect to and enter the password if required. Validate.<br \/>\n\u2013 wifi parameters can be accessed by sliding down the Android drop-down menu entirely. The drop-down menu shows a wifi icon. If you press it one time it will switch on\/off the wifi. If you press the name of the wifi under the icon, the hotspots screen will appear. Follow the steps above to select the desired wifi network.<\/p>\n<p>From a Child Profile:<br \/>\n\u2013 In the Android drop-down menu, press the name of the wifi under the wifi icon. Enter the parental password and select the hotspot as previously described. If the child is aged eight and over, the password is not required. If you press the wifi icon once it will switch on\/off the wifi.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"vbc5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-vbc5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I update my Kurio Tablet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-vbc5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;You may receive updates from Kurio system automatically or you can check for new updates manually. To do so, click on the KURIO Software Update icon in KURIO Genius dashboard\/Customer care.<\/p>\n<p>To accelerate the download process, remain close to your wifi hotspot. These updates are available to download and you will be alerted of a new update with a specific notification in the parental profile. Just tap the notification appearing in the Android drop-down menu and press OK. Your device will reboot automatically and start installing the update after a few seconds.<br \/>\nBefore you proceed, please read the important information below:<br \/>\n\u2013 During the process, please keep your device plugged in to a power source at all times.<br \/>\n\u2013 During the process, do not force switching off using the Power button.<br \/>\n\u2013 During the process, do not perform any other activity on the device.<br \/>\n\u2013 Your data and applications will not be affected by the process but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.<br \/>\n&#8220;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lca1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-lca1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">My Kurio tablet is in store mode, how can I switch it back to normal mode?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lca1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If your tablet displays the store demo video and requires a password you haven\u2019t set after you bought it, you have been given a tablet in store mode and you will have to contact technical support. After a reset, the preloaded contents will need to be loaded again. Please refer to the \u201cHow to reset my device?\u201d question.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"td6d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-td6d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I set up my parental account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-td6d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The parental account is set up during the initial launch of the tablet. After that, you can still change or update some information from your parental profile. To do so, enter Kurio Genius, press the top left menu button and select \u201cparental account\u201d: you will be able to change your contact email, your name and your password.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"me01\"><button class=\"w-tabs-section-header\" aria-controls=\"content-me01\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How to add another parental account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-me01\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To have more than one parental profile, go to Android settings \/ users and press \u201cAdd user or profile\u201d. Select \u201cuser\u201d and press \u201cOK\u201d. From there, you can set up your profile. However, that profile will not have access to Kurio Genius.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"bee9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bee9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How to install external apps (APK)?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bee9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;To install external apps, you must download them first. There are two ways to install external apps:<br \/>\n1) Through your computer: You must download an APK file (installation file on Android System) and move the APK to your tablet (external or internal memory) in the \u201cdownload\u201d folder. Once the APK file is on the tablet, use the \u201cfile manager\u201d app to browse the content of the tablet and go to \u201cdownload\u201d to find the downloaded APK. Press it to launch the installation. You may have a warning message saying that you first have to \u201cauthorise unknown sources\u201d: follow the instructions to activate this option in the settings and go back to \u201cfile manager\u201d. This will also be asked when downloading the first app installed from an alternative store. If you feel confident in the app, activate this option to allow the app to be installed.<br \/>\n2) Through the tablet directly: Install the app by selecting the file in the browser or the store where you found the app.<br \/>\nCategorisation pop-up: At the end of the installation, a categorisation pop-up will appear. Select the children\u2019s profile for which you want to allow the applicatio and the category in which you want it to appear. Press OK to confirm. The new app will be directly available on the selected profile\u2019s interface, in the chosen category.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gfc0\"><button class=\"w-tabs-section-header\" aria-controls=\"content-gfc0\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What stores can I use and where can I find them?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gfc0\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>There are two stores available and already installed on your device: the KIDOZ Store and the Google Play Store. You can access them either on your profile or the child\u2019s profile. The KIDOZ Store is always available in your child profiles at the bottom left of the screen, represented by a round icon. It is also in the \u201cAll apps\u201d tab. The Google Play Store is not authorised by default on your children\u2019s profiles, but will always appear on the interface. If you want to allow the Play Store, enter Kurio Genius and switch the \u201cGoogle account\u201d on in the profile settings. The Play Store is then accessible on your selected child profile from \u201cother\u201d and \u201call apps\u201d.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g085\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g085\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I import settings from a child profile to another?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g085\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Once the first child\u2019s profile has been correctly set up, you can easily import the same parameters to another profile. To do so, create or select a child profile in Kurio Genius from the parental profile. From there, you can import three different types of settings: \u2013 App management: Enter this section by pressing the title, press the \u201cImport list\u201d button at the bottom right of the screen and select the profile you want to import the list from. \u2013 Time control: Enter this section by pressing the title, press the \u201cImport list\u201d button at the bottom right of the screen and select the profile you want to import the list from. \u2013 Web access: Enter this section by pressing the title, select the \u201cWeb List\u201d tab, activate it by switching the button on at the bottom right of the screen, press the \u201cimport settings\u201d button and select the profile you want to import the list from.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y129\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y129\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I set up more than one user account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y129\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, you can set up to eight profiles with the Kurio Tablet (parent profile included).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>App-related questions<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"v7da\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v7da\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I deleted one of the preloaded apps by mistake. How do I reinstall it?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v7da\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>It is possible to find uninstalled preloaded apps in the updater as \u201cnew\u201d apps. In any case, DO NOT factory reset the device.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s8c6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s8c6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I am having an issue with one of the apps I downloaded or have preloaded on my Kurio tablet. How do I get help?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s8c6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For all third party apps, please contact the app developer. There is usually a help button in the app itself, or you can ask for support through their website.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y9aa\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y9aa\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I can&#8217;t find an app on Google Play Store<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y9aa\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Make sure you\u2019ve done your research without misspellings or typos. It may help to change your search terms or make them more general, since publishers may occasionally change the name of an app or game. Compatibility If an app or a game doesn\u2019t appear in your search results, it\u2019s possible the app isn\u2019t available in your country or compatible with the Kurio tablet. Developers can limit their apps or games to selected countries and devices.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>Parental area and parental controls<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"yd4c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-yd4c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How to share media content between profiles?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-yd4c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Due to Android privacy system, the internal memory of your Kurio tablet is split for each profile: as a consequence, the files created or copied on the internal memory by USB are not visible from one profile to another one (for example: a picture taken from profile A cannot be accessible from profile B). So, to share files between profiles, we strongly recommend using the external SD card: this storage memory is completely visible from every profile on the tablet. For example, if you want both profiles A &amp; B to be able to see a movie, store it on the external SD card. However for generic apps, this card is read only, use the tablet file manager or connect to a PC to manage the content of the SD card.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"xde0\"><button class=\"w-tabs-section-header\" aria-controls=\"content-xde0\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I create a child profile?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-xde0\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To add a child profile, enter the parental profile, press the Kurio Genius app and use the menu button at the top left of the screen to select \u201ccreate new profile\u201d. If you have already reached the maximum number of profiles, you can still delete a profile and replace it by creating a new one.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ke99\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ke99\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I set up the time management?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ke99\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To set up the time controls and restrict the use of the tablet, enter Kurio Genius and select the child profile to configure by pressing the top left menu button. Switch \u201ctime control\u201d on and press the title to access it. From there, you can set the authorised time slots during which your child can use their apps and a limit of play time per day or for every day of the week in the \u201call\u201d tab. For more information about these settings, please check the help screens of that section on your Kurio tablet. The main screen of Kurio Genius shows the main information concerning your time control settings for this child.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"mf47\"><button class=\"w-tabs-section-header\" aria-controls=\"content-mf47\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I manage authorized apps?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-mf47\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;To manage authorized apps, enter Kurio Genius and select the profile to configure. The main screen of Kurio Genius shows the main information concerning your app management settings for this child. Press the \u201capp management\u201d title to access it. From there, you can allow, block or categorise apps for your child\u2019s profile:<br \/>\n\u2013 To allow or block apps from the list: Tick the apps you want to allow or block for this profile and press \u201cauthorise\u201d or \u201cblock\u201d. All allowed apps will appear on the child profile\u2019s interface. All blocked apps (with a padlock) will not appear on this profile\u2019s interface. It is also possible to import the list of another profile by pressing the \u201cImport list\u201d button.<br \/>\n\u2013 To categorise apps: Tick the apps you want to move to a category and tap the desired category\u2019s icon at the bottom left of the screen. Uncategorised applications will appear in \u201call apps\u201d on your child profile\u2019s interface.<\/p>\n<p>WARNING: Categories are the same for all children profiles. If you move an app from one category to another, this application will appear in that new category for all your children profiles. However, it does not affect the authorisation of apps for other profiles. Changes you make for one profile will not be applied to others, unless you import his list.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"hfea\"><button class=\"w-tabs-section-header\" aria-controls=\"content-hfea\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I configure the internet access for my children?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-hfea\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;The web access must be configured for each profile separately. Through Kurio Genius, choose the profile to configure. The main screen of Kurio Genius shows the main information concerning your web access settings for this child. Press the \u201cweb access\u201d title to set it up. From there, you can configure two different ways to limit the web access:<br \/>\n\u2013 Web filtering: This option allows you to filter websites by categories. Default settings are based on the age of your child. Our advanced filtering system allows users to browse the web safely by blocking websites that may contain inappropriate content according to the age of the child. You can also customise the web filtering by switching the \u201ccustom parameters\u201d on at the bottom of the screen and activating or disabling the filter\u2019s shield for each category. You can still use the preset parameters anytime by pressing \u201cSet to current age\u201d.<br \/>\n\u2013 Web list: This section allows you to block, authorise or filter specific websites. You can add websites or import the settings from a list you have already configured for another profile. If you need any further explanation, remember to check the corresponding help screens directly on your Kurio tablet.<br \/>\nWARNING: These filters will only be functional on the \u201cBrowser\u201d app.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"f06d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f06d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I change the parental password?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f06d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Launch Kurio Genius, press the top left menu button and select \u201cParental account\u201d to change your password (the current password is required to change it). You can choose between a PIN password, a text password or a pattern to protect your account. In order to protect your parental account, it is strongly recommended to change your password regularly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a101\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a101\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What can I do if I have forgotten my password to access the parental area?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a101\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;After five incorrect passwords, the tablet will be blocked for 30 seconds. You have the possibility to reset your password if you have wifi activated on your tablet and if you have set an email address in Kurio Genius. To do so, access this link from a browser and enter the serial number of your tablet (the S\/N is on the back of your tablet). An email will be sent to the email address you have on your tablet. From the received email, press \u201creset parental password\u201d. The password will be reset after you reboot the tablet.<\/p>\n<p>Do not forget to set a new password in order to prevent children from accessing your profile and to access all parental control functionalities. See the question above to set a new password.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i18e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i18e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I delete a profile?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i18e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>From the parental profile, enter Kurio Genius, select the child profile to delete using the menu button on the top left corner and from the same menu, select the option to delete the profile. Confirm on the pop-up window.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k246\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k246\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I switch between profiles?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k246\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;From the parental profile, press the \u201cswitch user\u201d icon and choose the profile to switch to. The log-in screen of the selected child profile will appear.<\/p>\n<p>From a child profile, you can use the same \u201cswitch user\u201d icon appearing by default in the \u201cother\u201d category; or tap on the gear icon at the bottom right corner of the screen and then press the \u201cswitch user\u201d icon and choose the profile you want to switch to. You can also come back to the lock screen by briefly pressing the power button twice.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q2d6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q2d6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I change the theme on the child&#8217;s interface?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q2d6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>From the child\u2019s interface, press the gear icon at the bottom right corner of the screen and select \u201cchange my theme\u201d. Select the desired theme to apply it on the interface. You can also decide to change the theme while keeping the background by ticking the option at the bottom of the themes screen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>KIDOZ Store<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"c932\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c932\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I create an account on the KIDOZ Store?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c932\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To create an account, you can sign up directly in the KIDOZ Store app from the button at the top right corner of the app. You can also create an account or log in when you press \u201cdownload\u201d or \u201cbuy\u201d after selecting any app.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y9d9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y9d9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I install an app of the KIDOZ Store from the parental profile?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y9d9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To install apps, you must log in to your KIDOZ Store account or create it if you don\u2019t have one. To create an account, see the question above. Once logged in, simply press the \u201cdownload\u201d button in the selected app\u2019s page. The app will download and install on your profile. If you want it to appear on your child\u2019s profile, you have to authorise it from Kurio Genius\u2019 app management. You can also categorise it for easier access.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pa69\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pa69\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can my child install apps by themselves on their profile?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pa69\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your child can install apps directly from his profile the same way as on your profile, as long as you have set an account (see questions above) on the KIDOZ Store from their profile. If you want all the apps that your child will install to be authorised and displayed automatically, the option \u201cauthorise app auto\u201d in Kurio Genius must be ON.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"uaef\"><button class=\"w-tabs-section-header\" aria-controls=\"content-uaef\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I uninstall apps?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-uaef\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can uninstall any installed app from the updater on the profile you want to uninstall it from.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"bb96\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bb96\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I downloaded an app from the KIDOZ Store\/another Android app store, but I can\u2019t find it in my child\u2019s profile.<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bb96\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;If you don\u2019t see a downloaded app in your child\u2019s profile, you need to authorise that app from Kurio Genius. Tap on the \u201capp management\u201d title and find the newly downloaded app in the list of apps and add it to your child\u2019s profile by check marking it and pressing \u201cauthorise\u201d.<\/p>\n<p>Alternatively, you can switch the \u201cauthorise app auto\u201d option from the main screen of Kurio Genius, under the \u201capp management\u201d title. Activating this setting will place any future downloaded app automatically into your child\u2019s profile. Before activating this setting, just make sure that any apps you plan to download in the future are appropriate for your child. By default, these new apps will be displayed in the \u201call apps\u201d tab of the child\u2019s profile in alphabetical order. You can choose to move them to another place or category from the app management or simply by pressing and dragging the icons from the \u201call apps\u201d tab on the child\u2019s profile to the \u201cfavorites\u201d category icon.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>Product Spec Questions<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"z0ea\"><button class=\"w-tabs-section-header\" aria-controls=\"content-z0ea\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How does the content filtering work so my child can safely browse the internet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z0ea\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your Kurio tablet comes with a fully customisable web content filtering system called \u201cKurio Genius\u201d, which provides the most secure solutions for each member of your family to browse the internet safely. Provided by CronLab, over 450 million websites in 170 languages are indexed and categorised daily as appropriate or inappropriate content for your child, and more are added everyday through auto-updates to keep your protection detailed and up to date. When a site is determined to be inappropriate, it is automatically blocked. You can let the predefined categories filter automatically according to the age entered for your child\u2019s profile, or you can specifically determine which categories to allow or to block by activating \u201ccustom parameters\u201d. You can also create a list that will scan simultaneously with the content filtering software to improve your child\u2019s internet experience! Please note that our filtering software is amongst the strongest systems available, but, as with any system, it cannot filter 100% of websites so adult supervision is still recommended.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"t1f6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t1f6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What can I do if there is not enough memory on the system to install updates or install more apps?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t1f6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;Starting with Android 6.0 Marshmallow, micro SD card ca be used as internal storage to install app and save app data.<br \/>\nTo do so, please choose the option &#8220;&#8221;Use as internal storage&#8221;&#8221; after inserting the micro SD card in the slot. Then, the system will ask if you want to move data to new storage. Please choose &#8220;&#8221;Move later&#8221;&#8221;.<br \/>\nWARNING: If you use micro SD card as internal storage, the Android system will format it in a way it won&#8217;t be recognized by other devices.<br \/>\nThe micro SD card shall not be removed from the device. In case you remove it, the device may not work properly. To fix this, please insert the existing micro SD card.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"f297\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f297\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What kind of processor is in Kurio tablet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f297\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Mediatek MTK8127 Quad-Core<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j321\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j321\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is there an HDMI connection?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j321\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, there is no HDMI port on the Kurio Tablet. However, you can connect your tablet to a Smart TV using the Wifi connection. See &#8220;How to connect my tablet to a smart TV?&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v3bc\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v3bc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How to connect my tablet to a smart TV?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v3bc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;To use this feature, you have to connect your tablet and your Smart TV to the same Wifi network.<br \/>\n1. Make sure the &#8220;&#8221;chromecast&#8221;&#8221; feature is activated on your Smart TV<br \/>\n2. Slide down from the top edge to make the notification bar appear<br \/>\n3. Press on &#8220;&#8221;Cast&#8221;&#8221; to find your Smart TV on the list&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"z44c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-z44c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is the tablet storage capacity?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z44c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>There are 16 GB of storage on the Kurio Next. However part of this storage is currently used by the Android operating system to run all the processes of the device correctly and by the preloaded content. If your tablet is full, there are several ways to make space. See \u201cWhat can I do if there is not enough memory on the system to install more apps or updates?\u201d in the top questions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n4cc\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n4cc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I increase the storage capacity?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n4cc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, you can increase the storage capacity with a Micro SD card.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r54a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r54a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is it possible to extend the internal memory?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r54a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes you can extend the internal memory with a Micro SD card. Please choose the option &#8220;use as internal memory&#8221; when inserting the card inside the device.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n5f8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n5f8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What type of email accounts are supported by the email client?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n5f8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Kurio is compatible with the most popular online email clients (for example Hotmail, Gmail, Yahoo, AOL\u2026). You can set any email account you wish to, as long as you have the relevant POP\/IMAP data. Please contact your Internet\/email provider for this information.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e67b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e67b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Does the clock setting automatically adjust itself when Daylight Savings Time changes on the Kurio tablet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e67b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes! If you set Kurio to your local time zone, Kurio will recognise the need to change from Daylight Savings Time to Standard Time and vice versa.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>Device Reset<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"xc80\"><button class=\"w-tabs-section-header\" aria-controls=\"content-xc80\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How to reset my device?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-xc80\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;WARNING:Performing a factory reset will erase all the content of the internal memory of your tablet, including all apps, games and files you have saved in this internal memory. To keep your files, please move them to the external SD card first.<br \/>\nThis procedure should not be done unless you were instructed to do so by technical support or if you want to really restore the unit to its initial state.<\/p>\n<p>After the reset, you will have to download all the preloaded apps and games from the updater app.To proceed with the reset, follow these steps:<br \/>\n1) Go to the \u201csettings\u201d app, press \u201cbackup &amp; reset\u201d and select the option \u201cfactory data reset\u201d. The system will ask you to confirm several times and to enter your password.<br \/>\n2) The tablet will automatically reboot (reboot can take some time after a reset) and start the setup: follow all the steps of the setup as when you initially set it up.<\/p>\n<p>IMPORTANT: After resetting and reconfiguring your device, please make sure that the date and time are correct. Some Kurio features, such as the content filtering software, may not work properly if the system shows the wrong date &amp; time.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"kd87\"><button class=\"w-tabs-section-header\" aria-controls=\"content-kd87\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I contact technical support?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-kd87\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;Please contact our tech support online: go to the \u201csupport\u201d section on kurioworld.com, select your tablet, choose \u201ccontact\u201d and then follow the instructions.<br \/>\nYou also can go to the \u201cCustomer Care\u201d section in the Kurio Genius app from the parental profile. To do so, open the menu by pressing the top left menu button besides your child profile\u2019s avatar and select \u201cParental account\u201d. Then, press \u201cContact Us\u201d and follow instructions.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:32px\"><\/div><div class=\"wpb_text_column Orange\"><div class=\"wpb_wrapper\"><h2>Using micro SD card<\/h2>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"x05b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x05b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can we move the apps to the micro SD card?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x05b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, to do so, please choose to use SD card &#8220;As internal storage&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i0e9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i0e9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I use a micro SD card as internal storage, where does the app install on the tablet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i0e9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;The micro SD card will become the new storage location.<br \/>\nWarning: some apps may refuse to install on a micro SD card.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g1a8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g1a8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Will all my existing apps be copied to the micro SD card automatically?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g1a8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;No, only media files and some app cache data will be copied when you choose to move the data immediately to the micro SD card.<br \/>\nTo move the existing apps to micro SD card, please change its settings manually.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h23b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h23b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can we move an app to the micro SD card after choosing to use the card as internal storage?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h23b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;To move an existing app to the micro SD card, please go to &#8220;&#8221;Storage&#8221;&#8221; then &#8220;&#8221;change&#8221;&#8221; and choose micro SD card as new location<br \/>\nWarning: some apps may refuse to install on a micro SD card.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d2bc\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d2bc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can we move back an app from the micro SD card to tablet internal memory?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d2bc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, please go to &#8220;Storage&#8221; then &#8220;Change&#8221; to choose new location<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d343\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d343\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What happens if i remove the micro SD card from the tablet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d343\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The tablet may not work properly so we recommend not to remove the micro SD card from the device.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y3d7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y3d7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I removed my micro SD card and the tablet does not work anymore<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y3d7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To fix this, please plug in the micro SD card that were in use<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"t4a9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t4a9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I do not want to use the micro SD card as internal storage anymore. What should I do?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t4a9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can revert from using a micro SD card as internal storage. Please go to your tablet settings, then &#8220;Storage &amp; USB&#8221;, choose the micro SD card, press on the 3 vertical dots on the top right corner and choose &#8220;Format as portable&#8221;.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d595\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d595\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I try to download movies from Google Play but it says insufficient space despite the free space in my micro SD card. Why is that?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d595\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8220;Movies downloaded from Google Play can only be stored in the internal memory of the device. Therefore, please convert your micro SD card into internal storage to download and store more movies from Google Play.<br \/>\nWarning: after choosing to use a micro SD card as internal storage, the system will format it in a way it won&#8217;t be readable by other devices.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium full_height valign_center\" id=\"contact\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Contact Us<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:60px\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_5 us_custom_49f317a8 icon_atleft\" href=\"https:\/\/kurioworld.com\/uk\/support\/kurio-tab-3\/technical-support\/\"><i class=\"fas fa-cogs\"><\/i><span class=\"w-btn-label\">Technical Support<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 us_custom_49f317a8 icon_atleft\" href=\"https:\/\/kurioworld.com\/uk\/contacts\/\"><i class=\"fas fa-shopping-bag\"><\/i><span class=\"w-btn-label\">Sales Support<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 us_custom_49f317a8 icon_atleft\" href=\"https:\/\/kurioworld.com\/uk\/contacts\/\"><i class=\"fas fa-briefcase\"><\/i><span class=\"w-btn-label\">Marketing \/ Press<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:60px\"><\/div><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \" data-animation=\"bounceInUp\" data-animation-delay=\"03\" style=\"color:#edf0f2;font-size:120px;display:inline-block;\">\n\t<i class=\"Defaults-envelope-o\"><\/i>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Need help with your Kurio? Many people can quickly resolve technical issues by checking our FAQ before contacting tech support. Please take a look and see if that speeds things up for you. If you are unable to find an answer to your question, click \u201cTechnical Support\u201d to email our tech support team. Or alternatively...","protected":false},"author":2,"featured_media":0,"parent":6332,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6648","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kurio TAB ADVANCE - Kurioworld UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kurioworld.com\/uk\/support\/kurio-tab-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kurio TAB ADVANCE - Kurioworld UK\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kurioworld.com\/uk\/support\/kurio-tab-3\/\" \/>\n<meta property=\"og:site_name\" content=\"Kurioworld UK\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-10T12:32:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"24 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kurioworld.com\/uk\/support\/kurio-tab-3\/\",\"url\":\"https:\/\/kurioworld.com\/uk\/support\/kurio-tab-3\/\",\"name\":\"Kurio TAB ADVANCE - 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