Need help with your Kurio?

Many people can quickly resolve technical issues by checking our FAQ before contacting tech support. Please take a look and see if that speeds things up for you.
If you are unable to find an answer to your question, click “Technical Support” to email our tech support team.
Or alternatively click on the icon at the bottom right of the screen for live chat with Kurio Team

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FAQ

Top Questions

How do I exit the child mode?
How do I connect the keyboard to the tablet?
How do I reset the tablet?
Why can I not play with some preloaded apps?
How do I create a child profile?
Is there a HDMI connection?
How do I set the parameters for my childs account?
What should I do if I forget my Google Password?
How do I setup Wi-Fi ?
How do I exit the child mode?

When you activate the child mode after the first setup, your tablet locks into child mode and becomes a child tablet. You can administrate the permissions by using the Kurio Genius parental control dashboard in child mode.

How do I connect the keyboard to the tablet?

The keyboard connects with the tablet through Bluetooth.

  1. Enter the Kurio Genius parental control dashboard by touching the little wheel on the bottom right corner of the screen, then the bulb. Login using your password, then choose “Android settings”
  2. tap on connected devices
  3. switch the Bluetooth on
  4. tap on the Bluetooth option
  5. On the keyboard press the connect button. When the power light blinks blue (it will do so for 3 minutes), the keyboard is discoverable and can be paired with your tablet.
  6. On the tablet select the option “pair new device” and then choose ”KB20” from the available device list.
  7. The tablet displays a code. Type this code on the keyboard followed by enter. When successfully connected, the light on the keyboard turn solid blue for 3 seconds.
  8. If unsuccessful, switch the keyboard off and on again, then restart the process from step 2.
How do I reset the tablet?

Before attempting any factory reset, contact the Kurio support team:
By going into the Kurio Genius parental control dashboard / section customer care, directly on the tablet. Then choose CONTACT US and fill in the form.
Alternatively visit www. kurioworld. com and click on the tech support button at the bottom of the home page.
Or call us on: 00 44 (0) 1727 822 660

Why can I not play with some preloaded apps?

Some preloaded apps have to be downloaded first; they are recognisable by the blue icon with the downward pointing arrow
To be able to play with these apps, first ensure your wifi is on, then touch the app icon. The app will automatically install.

How do I create a child profile?

The child profile is created during the first setup of the tablet. You will be asked to enter your email address, a password, the name, the gender, and the birthdate of the child. Once this is done, tap the child mode activation icon to switch your tablet to child mode.

Is there a HDMI connection?

There is no HDMI port on the Kurio Tablet. However, you can connect your tablet to a Smart TV using the Wi-Fi connection, or if you use a Google Chromecast you can connect it by using the Google Home app.

How do I set the parameters for my childs account?

Access the Kurio Genius parental centre dashboard.
Press the wheel icon at the bottom right corner of the screen, then touch the bulb icon, Log in with your parental password (the password you entered during the setup). You can now set the authorisations for your child with the app management, time control, web filtering etc …

What should I do if I forget my Google Password?

Please note that the Google password is fully controlled by Google and not Kurio.
The google password is required each time you load your tablet. If you have lost or forgotten your Google password, go to:
https://accounts. google. com/signin/recovery
If you don’t get a password reset email, please:
– Check your Spam or Bulk Mail folders
– Add noreply@google. com to your address book
– Check all email addresses you may have used to sign up or sign in to your account
– To request another recovery email, follow the steps under account recovery
If after all these steps, you still cannot recover your Google password, contact Google support.

How do I setup Wi-Fi ?

If you did not setup Wi-Fi during the initial tablet setup, proceed as follows:

Wi-Fi parameters can be accessed by sliding down the Android drop-down menu. To do this, place your finger on the top edge of the screen, and slide it down.

The drop-down menu shows a Wi-Fi icon. Press once to switch on/off the Wi-Fi.

Select your network and enter the password when required.

You can also setup the Wi-Fi from the Kurio Genius parental control dashboard by choosing the android settings option , and selecting the desired Wi-Fi network.

Setting up your Kurio tablet

What’s included in the box?
How do I connect the keyboard to the tablet?
How do I update my tablet ?
How do I setup Wi-Fi ?
Is the tablet compatible with a Mac?
My tablet is in Demo mode, how can I switch it back to normal mode?
How can I add another Parental account or another Child account ?
How can I install external apps (APK)?
Which store can I use
What’s included in the box?

In the box you will find:
The tablet
A protective flip cover
A Bluetooth Keyboard
A USB adapter
A USB cable
A quick setup guide

How do I connect the keyboard to the tablet?

The keyboard connects with the tablet through Bluetooth. To pair the keyboard with the tablet first time, please follow the below steps:
1. Enter the Kurio Genius parental control dashboard by touching the little wheel on the bottom right corner of the screen, then touch the bulb. Login using your password, then choose the Android setting option
2. tap on connected devices
3. switch the Bluetooth on
4. tap on the Bluetooth option
5. On the keyboard press the connect button. When the power light blinks blue (it will do so for 3 minutes), the keyboard is discoverable and can be paired with your tablet.
6. On the tablet select the option “pair new device” then choose ”KB20” from the available device list.
7. The tablet displays a code. Type this code on the keyboard followed by enter. When successfully connected, the light on the keyboard turns solid blue for 3 sec.
8. If unsuccessful, switch the keyboard off and on again, then re-start the process from step 2.

How do I update my tablet ?

You may receive automatic updates from the Kurio system or you can check for new updates manually. To do so, go to the Kurio Genius parental center dashboard, and click on the KURIO Software Update icon in the Customer care section.
To accelerate the download process, stay close to your Wi-Fi hotspot. These updates are available to download and you will be alerted of a new update with a specific notification. Just tap the notification appearing in the Android drop-down menu and press OK. Your device will reboot automatically and start installing the update after a few seconds.
Before you proceed, please read the important information below:
– During the process, please keep your device plugged in to a power source at all times.
– During the process, do not force the tablet to switch off using the Power button.
– During the process, do not perform any other activity on the device (close all apps)
– Your data and applications will not be affected by the process but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.

How do I setup Wi-Fi ?

If you did not setup Wi-Fi during the initial tablet setup, proceed as follows:
Wi-Fi parameters can be accessed by sliding down the Android drop-down menu entirely. To do this, place your finger on the top edge of the screen, left hand side, and slide it down.
The drop-down menu shows a Wi-Fi icon. Press once to switch on/off the Wi-Fi. Press the name of the Wi-Fi under the icon to display the hotspots screen. Choose your network and enter the password when required.
You can also setup the Wi-Fi from the Kurio Genius parental control dashboard by choosing the android settings option , and selecting the desired Wi-Fi network.
Replicate using previous comments

Is the tablet compatible with a Mac?

Yes, you can download the Android file transfer file from here
(link : https://www. android. com/filetransfer/ ), after that your mac will recognise the tablet.

My tablet is in Demo mode, how can I switch it back to normal mode?

If your tablet displays the store demo video and requires a password you haven’t set after you bought it, you have been given a tablet in store mode and you will have to contact technical support at 00 44 (0) 1727 822 660

How can I add another Parental account or another Child account ?

Android Go (8. 1) only allows the creation of one profile per device.

How can I install external apps (APK)?

To install external apps, you must download them first. There are two ways to install external apps:
1) Through your computer: You must download an APK file (installation file on Android System) and move the APK to your tablet (external or internal memory) in the “download” folder. Once the APK file is on the tablet, use the “file manager” app to browse the content of the tablet and go to “download” to find the downloaded APK. Press it to launch the installation. You may have a warning message saying that you first have to “authorise unknown sources”: follow the instructions to activate this option in the settings and go back to “file manager”. This will also be asked when downloading the first app installed from an alternative store. If you are happy with the app, you can activate this option to allow the app to be installed.
2) Through the tablet directly: Install the app by selecting the file in the browser or the store where you found the app.

Which store can I use

There is one store available and pre-installed on the tablet; the Google Play store.
The Google Play Store is not authorised by default on the child profile. If you want to allow access to the Google play Store, enter the Kurio Genius parental control dashboard by touching the little wheel on the bottom right corner of the screen, then touch the bulb. Login using your password, then go to app management and tick the Google play store.
The Google Play Store is then accessible on the child profile from the “All apps” tab and your child is now able to download apps from the store.

App-related Questions

I’m having an issue with one of the apps I downloaded or one of the apps pre-installed on the tablet. How do I get help?
How can I add more apps to the child profile?
What can I do if there is not enough memory on the system to install updates or more apps?
How do I remove apps ?
I’m having an issue with one of the apps I downloaded or one of the apps pre-installed on the tablet. How do I get help?

For all third party apps, please contact the app developer. There is usually a help button in the app itself, or you can ask for support through their website.

How can I add more apps to the child profile?

You can add more apps by downloading them from the Google play store.
The Google Play Store is not authorised by default on the child profile. If you want to allow access to the Google play Store, enter the Kurio Genius parental control dashboard by touching the little wheel on the bottom right corner of the screen, then touch the bulb. Login using your password, then go to app management and tick the Google play store.
The Google Play Store is then accessible on the child profile from the “All apps” tab and your child is now able to download apps from the store.

What can I do if there is not enough memory on the system to install updates or more apps?

The tablet is running android Go (8. 1) meaning that a micro SD card can be used as internal storage to install apps and save app data.
To do so, choose the option ”Use as internal storage” after inserting the micro SD card into the slot. The system asks you if you want to move data to the new storage. Choose “Move later”.
WARNING: If you use a micro SD card as internal storage, the Android system will format it in a way it won’t be recognized by other devices.
The micro SD card should not be removed from the device. In case you remove it, the device may not work properly. To fix this, please re-insert the micro SD card.

How do I remove apps ?

To remove apps you don’t need any more enter the Kurio Genius parental control dashboard by touching the wheel at the bottom right hand corner of the screen, press the bulb icon. Log in using your password. Once in the Kurio Genius dashboard, go to the android settings, tap the “app and notification” option. You will see all apps available on the tablet, select the app you want to remove from the list, then choose “uninstall”. Note that if you remove one of the pre-loaded apps, it will still be available to download directly from the Kurio app tab.

Parental Area and Parental controls

How do I create a child profile?
How do I setup the time management?
How do I authorise or block apps?
How do I configure my child’s internet access?
What can I do if have forgotten my password to access the parental area?
How do I change the parental password?
How can I change the avatar and wallpaper?
How can I add or change the child information?
Why am I asked to enter three passwords during the tablet initial setup?
How do I create a child profile?

The child profile is created during the first setup of the tablet. You will be asked to enter your email address, a password, the name, the gender, and the birthdate of the child. Once this is done, tap the child mode activation icon to switch your tablet to child mode.

How do I setup the time management?

Enter the Kurio Genius parental control dashboard by touching the wheel at the at the bottom right corner of the screen, then the bulb icon. Once in the Kurio Genius dashboard, switch the time management on, and choose the time slot and allowed play session per day.
If you choose to setup a different time slot and/or play session per day, for each day of the week, ensure you first switch on the time control setup for that particular day, by taping the on/off button at the bottom right hand corner of the screen or you will lose your setup.

How do I authorise or block apps?

Enter the Kurio Genius parental control dashboard by touching the wheel at the bottom right corner of the screen, then touch the bulb icon. Once in the Kurio Genius dashboard, go to app management. To allow or block apps from the list: Tick the apps you want to allow or block for this profile. All allowed apps will appear on the child’s profile interface. None of the blocked apps will appear on the child’s profile interface.

How do I configure my child’s internet access?

Enter the Kurio Genius parental control dashboard by touching the wheel at the bottom right hand corner of the screen, then touch the bulb icon. The main screen of the Kurio Genius dashboard shows the main information concerning your web access settings for your child. Press the “web access” title to make adjustments. From there, you can configure two different ways to limit the web access:
– Web filtering: This option allows you to filter websites by categories. Default settings are based on the age of your child. Our advanced filtering system allows users to browse the web safely by blocking websites that may contain inappropriate content according to the age of the child. You can also customise the web filtering by switching on the “custom parameters” option at the bottom of the screen and activating or disabling the filter’s shield for each category. You can revert to the preset parameters anytime by pressing “Set to current age”.
– Web list: This section allows you to block, authorise or filter specific websites. Just type the websites you want to allow or block and choose the desired option.
WARNING: These filters will only be functional on the “Browser” app.

What can I do if have forgotten my password to access the parental area?

Touch the wheel at the bottom right hand corner of the screen, then touch the bulb icon. You are then requested to login. Tap “ I forgot my password” , and follow the instructions.

How do I change the parental password?

Enter the Kurio Genius parental control dashboard by touching the wheel at the bottom right hand corner of the screen, then touch the bulb icon. Once in the Kurio Genius dashboard, choose the “change password” option.

How can I change the avatar and wallpaper?

Touch the wheel at the bottom right hand corner of the tablet then select the avatar icon to change the avatar, or the wallpaper icon to change the wallpaper.

How can I add or change the child information?

To do so enter the Kurio Genius parental control dashboard by touching the wheel at the bottom right hand corner of the screen, then touch the bulb icon. Log in with your parental password, then touch the pencil icon and the enter the name or date of birth to amend the information. You can also touch the gender icon to change gender.

Why am I asked to enter three passwords during the tablet initial setup?

During the initial setup you have to first enter your Google Account Password.
You then have the option to add a password, pin code or pattern to lock/unlock your tablet.
And finally you are asked to enter a password to protect your access to the Kurio Genius parental centre where you will be able to manage the settings and authorisations of your child’s tablet.

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